Help Desk Support III (282877-695)

Details

Country: USA
Location: Maryland-Frederick/Hagerstown Frederick, MD 21702
Total applied: 40
Job Category:Customer Support/Client Care
Relevant Work Experience:5+ to 7 Years
Education Level:Associate Degree
Location:Frederick, MD 21702
Status:Full Time, Per Diem, Employee
Occupations:General/Other: Customer Support/Client Care
Career Level:Experienced (Non-Manager)
Relevant Work Experience:5+ to 7 Years

The Analyst/Help Desk Technicians will maintain a Tier 3 DMLSS-FM Help Desk program for BUMED MTFs. Specific tasks include:

Æ’{ Entering Help Desk tickets to document problems reported by customers.
Æ’{ Contacting site personnel via telephone and e-mail to follow-up on status of Help Desk tickets and to gather information needed to resolve open tickets.
Æ’{ Closing help desk tickets when complete.
Æ’{ Entering and managing Â¡Â§TrackersÂ¡Â¨ for those Help Desk tickets that require targeted data clean-up via data patch or a software bug fix.
Æ’{ Remotely accessing MTF DMLSS servers to run Business Objects reports in support of gathering data for data calls, performance metrics, monthly reports and quarterly reports.
Æ’{ Remotely accessing MTF DMLSS servers to gather information to resolve Help Desk tickets.
Æ’{ Demonstrated knowledge military medical logistics terminology and processes.
Æ’{ Ability to interface with DMLSS users at multiple facilities
Æ’{ Ability to interact with and resolve user problems
Æ’{ Must have excellent communication skills and be familiar with Microsoft Word, Excel and Outlook. Must be familiar with DoD medical logistics systems

Experience Required:

Applicant shall have at least five years experience in the military medical environment, and at least 3 years experience in the military medical logistics operations. The candidate must have the ability to understand medical logistics terminologies.

Apply online:
http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=282877&company_id=15695&jobboardid=24

- Apply for Help Desk Support III (282877-695)

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