Global Language QA Specialist

Position title: Global Language QA Specialist Reports to: Worldwide Director, Language Excellence Location: Boulder,CO Status: Full Time - Regular Lionbridge Technologies, Inc. (Nasdaq: LIOX) is a leading provider of globalization and testing services. Lionbridge combines global resources with proven program management methodologies to serve as an outsource partner throughout a client's product and content lifecycle -- from development to globalization, testing and maintenance. Global organizations in all industries rely on Lionbridge services to increase international market share, speed adoption of global products and content, and enhance their return on enterprise applications and IT system investments. Based in Waltham, Mass., Lionbridge now maintains more than 50 solution centers in 25 countries and provides services under the Lionbridge and VeriTest brands. To learn more, visit http://www.lionbridge.com. Position Description Develop, deploy and manage a quality assurance plan and process for language management for the Global Language and Translation Strategic Business Unit (GLT SBU). Working closely with the internal project teams, external translation providers and other language groups, achieve predictable and consistent linguistic quality, regardless of where the work is executed or of the operational model. Working closely with the WW Director of Language Excellence and with the Quality & Innovation group, develop linguistic standards and associated measurement techniques by which progress can be monitored and improved. Working closely with the localization project teams, make sure that the internal initiatives are in line and meet the client’s expectations in terms of language quality. Working with the Vendor Management group, assist with the development of new resources by improving the qualification processes, develop and implement training programs, and monitor the language quality and general performance of external translation providers. This is an exempt position. PRINCIPAL ACCOUNTABILITIES ASSESS current practices and understand how localization projects are currently carried out throughout all Operations for the GLT Strategic Business Unit. DEVELOP, deploy and fine-tune Language Management standards, policies and procedures in coordination with the Language Management group and all GLT Operations. Define metrics and create a process for data collection and analysis. WORK with internal and local operational units to assure the smooth execution of localization projects, make improvements and provide assistance as needed. ANALYZE the feedback that is regularly reported by Microsoft’s Language Excellence group, disseminate across organization, synthesize the information and develop action plans targeted at correcting those areas where performance has been below standards. Report back to the Microsoft account team regularly. DEVELOP lasting solutions for improvement, by replicating best practices across languages and projects. Report on improvements made. (Timeframe: Report on interim improvements by the end of each month.) STREAMLINE the communication process across all teams working on localization projects, especially those that require cross-site communication and between the internal project teams and the external translation providers. (Timeframe: Report on achieved improvements at the end of each month.) CONTRIBUTE to maintaining and strengthening Lionbridge’s premier vendor status. Contribute to the growth of the account. Work in collaboration with different internal project teams, functional managers and other group representatives; improve the quality of our localization services and overall performance in the field of language management. Help resolve crises with the client contacts, with internal teams, and with external translation providers, when these occur. Assist the Business Unit Managers, Project Managers and Language Leads in advising on the best quality practices and/or processes to implement. (Timeframe: Report on results at the end of each month.) OTHER. Other duties as assigned. QUALIFICATION REQUIREMENTS OF POSITION BA in Translation or other relevant university degree or equivalent (5+ years' experience) and/or prior experience in a Translation/Localization Management position. 5+ years’ management experience, with significant and proven experience in translation or related language activities, or quality management. Excellent leadership skills and ability to coach, motivate, guide, train and model for a group. Ability to work with remote teams effectively. Ability to contribute to the business and strategic objectives of a localization company. Ability to successfully identify potential problems and risk factors and propose innovative solutions. Ability to make independent decisions with effective judgment. Ability to negotiate, to influence, and to make presentations to upper management and to clients. Ability to work in a multi-cultural and multilingual environment. Excellent verbal and written communication skills and strong interpersonal skills. Must be computer literate: e-mail, Microsoft Word, PowerPoint, Excel, Access. Basic knowledge of VBA for Excel is a plus. Six Sigma or Lean Green Belt certification is preferred. Education/Certification Required Bachelors or equivalentContact Candidates interested in this position can apply on line at http://lionbridge.apply2jobs.com and reference position number GLT983.Why LionBridge? As a world leader, Lionbridge will provide you: Opportunities for learning. Lionbridge has strong project management methodologies and industry leading workflow solutions, allowing you to expand your career and skill set. Opportunities for career growth. There are a variety of career paths within Lionbridge. Whether you want to strengthen your technical skills, your management skill or see other parts of the world, Lionbridge provides these opportunities to employees. Opportunities to work with major customers – Lionbridge works with the 10 largest firms in the world and two-thirds of the Global50. Through its worldwide presence, Lionbridge will allow you: To work in a multi-cultural environment. Lionbridge has 50 offices in 25 countries. Many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles. To travel and work abroad, including in fast-growing countries like China and India Because Lionbridge is technology driven, you will work with: State-of-the art proprietary tools – the industry’s only web based Translation Memory Architecture Diverse expertise across technology platforms. Lionbridge supports client needs in Java, .Net, Mainframe Systems, Test Automation and more…Lionbridge is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status or marital status. Agencies – Lionbridge does not accept unsolicited resumes from third party vendors. Only resumes received from contracted agencies/vendors will be considered. Any unsolicited resumes sent to Lionbridge will not be recognized and such agency will have no recourse from Lionbridge.