Customer Support Representative for Leading PEO

Customer Support Representative for Leading PEOJob Id:TRIN-OPAMA0-8-B-06

As a TriNet Customer Support Representative, based in the Waltham, MA office you will be managing the end-to-end process for new and existing customer accounts. In this position, you will take ownership of a set of east coast accounts with which you will work directly interfacing with all levels of personnel, supporting payroll and benefit solutions that may be unique to each customer. In addition, you can participate in special projects and cross functional process development which may develop your ability to enhance the customer service process. On occasion, you may represent TriNet at various customer sites to provide systems information, training and answer operational payroll and benefit questions. The ability to work both autonomously and collaboratively as a member of a team while utilizing your project management skills, will ensure success with a company that has doubled in size over the last 18 months.

Now celebrating our 20th Anniversary, thousands of companies throughout the United States and Canada have placed their trust in TriNet to help them manage their Human Capital more strategically and cost-effectively. We give our customers the economies of scale they need to access and deploy Fortune 500-caliber payroll, benefits and Human Resource services. TriNet has a nationwide presence, an experienced management team, and belongs to the Inc. Magazine Hall of Fame for being one of the fastest growing, privately-held companies for five consecutive years. We’re a mature organization that embraces and rewards both bold strategy and disciplined execution. We offer competitive salaries and benefits which include choices of PPOs or HMOs; a dental plan through Delta Dental; a vision plan through VSP; with all health benefits effective upon date of hire; 3 weeks of Paid Time Off your first year; 10 holidays each year; Short and Long Term Disability; and a 401(k) Plan with partial company match.

As our Payroll/HR Account Manager, you will be responsible for managing the day-to-day benefits administration and payroll concerns for a group of larger customer companies. Company contacts from office managers to CEO’s will come to you for answers and solutions. Your expertise in determining the root cause for the customer’s issue and taking ownership of all inquiries by resolving the issue will be fully recognized. If you have the ability to work independently and proactively, can work both autonomously and collaboratively as a member of a team with strong time management skills, then come work for a company that recognizes and rewards its employees with more than a “pat-on-the-back� CL3

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Once you have completed the interview, your information will be forwarded to the hiring authority for decisions on next steps.Related Keywords:payroll, account, manage, customer, service, troubleshoot, PeopleSoft, benefits, PEO, phone, call center, CPP, FPC, APA, tax, I-9, withholding, data, labor, law, regulation, process, change, solve, solution, state tax, federal, HR, human, resources, post sales support, relationship management, customer support, implementation, HRO,