Customer Service Administrator - Milwaukee WI

Summary of Job:

 Handles administrative functions for the Account Development Management staff at the facility. Manages the relationship with PDP clients by working with the PDP Help Desk to ensure compliance with all postal rules and requlations.

Essential Duties and Responsibilities:

· In office contact for sales personnel and CSMs who are traveling.

· Administers client databases to include, but not limited to : input and update of customer address and contact information in POInTS and CRM tool, input and update of client meter information, input and update of information on all USPS paperwork requirements to include sending out notifications for annual updates of USPS paperwork, input and update of client blast email lists, and coordination of all paperwork for and exchange of information with other sites for mail exchange.

· Opens all permits with USPS for clients - for both their own clients and mail exchange clients - and maintains all infomational data bases on the process.

· Maintains all databases for MPTQM compliance.

· Coordiantes with staff on cllient start ups, special mailings, or specific customer requests. Complete special reports for clients as necessary.

· Checks with QA daily for any customer mail issues and takes appropriate steps to resolve - either by informing the appropraite CSM or contacting client directly.

· Handles incoming client calls and coordinates as necessary with other CSMs or departments to ensure client satisfaction.

· Coordinates with transportation and operations on any client transportation needs or spikes in volumes.

· Communicates with clients in advance of upcoming holidays for any transportation needs.

· Handles all issues and paperwork associated with the PDP client program by consistent communication and coordination with the PDP Help Desk. Keeps QA and other departments informed of issues and progress with PDP clients.

· Conducts customer survey phone calls to address the quality of service the client is receiving from their CSM - ensuring that all clients are called at least twice per year.

· Other duties as assigned.

Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:Computer skills using Micosoft Office, excel, and Power PointAbility to organize, prioiritize and handle multiple work assignments with frequent interruptionsAbility to attend to detailExcellent verbal, written and interpersonal skills.Skills in effective listening

 

Experience/Education/Training Requirements:Some college course work in business or a related field or equivalent combination Previous successful administrative experience

 We offer competitive salary and benefits package, positive work environment, training and advancement opportunities.