Commercial Lines Small Account Underwriter

Job Description:The Hanover Insurance Group is seeking an experienced Small Commercial Underwriter in our Howell, MI office.Success in Small Commercial Markets requires innovation, commitment, and responsiveness. That’s why, at the Hanover Insurance Group, Inc., we believe our Value Proposition based on Customer Service in concert with a broad appetite and top technology gives us a competitive advantage. We collaborate with our agents to develop fast, flexible, and custom-tailored solutions designed to meet the unique insurance needs for our Small Commercial Clients. Come and join our team to deliver this exceptional underwriting service as a Small Commercial Underwriter.The Commercial Lines Small Underwriter will be responsible for underwriting and pricing new and renewal small accounts for an assigned group of agents. Quote and document small new business submissions from agency assignment. Manage CAAMS task lists for New Business exceptions. Coach agents on how to use POS system. Participate actively in branch and team meetings to discuss quality, flow of business and agency management issues. Manage Point of Sale (POS) exceptions, new business submissions, account renewals and endorsement referrals. Respond to agency phone calls and submissions. Pro-actively seeks additional business from agency assignment. In this role you will typically handle accounts under $25K. You will be expected to provide superior customer service within required service guidelines. In this role there is an emphasis on responding quickly and positively to agency phone calls and submissions. As a small account underwriter you will be responsible for pro-actively seeking additional business from agency assignments. Position Responsibilities: 3-5 years experience in commercial lines underwriting. Underwriting small renewals and endorsements that fail automatic/manual bypass process. Proactively responding to and contacting agents on new and renewal business, and renewal submissions. Working collaboratively with Small Commercial Lines Sales Managers on submissions, competitor benchmarking, customer feedback, risk appetite, and other pertinent underwriting issues. Periodic onsite visits to Small Commercial Lines Sales Managers and underwriting team. Participate actively in branch and team meetings to discuss quality, flow of business and agency management issues. Staying current with branch underwriting strategies related to appetite and pricing increases and assist in strategy execution. Guiding agency auditing program as well as manage business mix by using on-line tools, such as PIF pull report. Participate in service meetings, training and project work as assigned. Education Expectations: Bachelor's Degree Computer Skills: MS Office Suite; Exposure to the following internal systems a plus: The Agency Place, CAAMS, Plexus, MMS, POS, PMS, Policy Builder, Lynx, CSS, GroupWise Benefits To Joining The Hanover Team: Competitive Pay and Benefits Retirement/401(k) Program Beneficiary and Ability Assist Programs Travel Assistance Program Adoption Benefit Wellness Programs Matching Education Gifts Plan Employee Development/Education Assistance and Professional/Industry Designation Programs Generous "Time Off With Pay"The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States. The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.Minimum Education Required: BachelorYears of Experience Required: At Least 3 YearsExpected Travel Time: None