Collections Specialist

Granite City Electric Supply Co., Inc. founded in 1923 is a growing organization that celebrates our tradition and embraces innovation.  Team members enjoy great pay, benefits and an environment where they can make a difference. 

 

We are proud to be the official distributor of electrical supplies to the Boston Red Sox and New England Patriots.

 

In order to meet our customer needs locally and within our expanding markets throughout New England, we are looking for new team members to join the roster.  We are looking for superior service-oriented players.  If you enjoy bringing solutions and big hits to the game you may be a fit in our line up.  Come play with us! 

 

GCE is proud of our history and the core values that guide our future; Pride, Accountability, Integrity and Respect.  If making a difference and embracing these values are important to you....please contact us!  Summary:

 A Collection Specialist should have the ability to perform telephone collection of past due customer accounts and resolve credit and collection inquiries and complaints. Additionally, the individual must be able to review age analysis reports to resolve any delinquencies immediately.

 

Essential Functions:

 ·         Make regular, consistent collection calls to past due customers to obtain payment commitments. ·         Follow up on commitments and promptly follow up on all that go delinquent. ·         Acknowledge all fulfilled payment commitments. ·         Alerts supervisors to problem situations for possible suspension of further credit.  ·         Maintain neat, orderly document and collection contact files.  ·         Gather credit information on credit applications via phone, written, email or fax. ·         Reviewing and mailing customer monthly statements. ·         Familiar with Bankruptcy and Insufficient check procedures. ·         Provides customers with their account information, and resolves billing/payment disputes by researching account history and faxing documentation that clarifies issues. ·         Consistently and promptly follows up with clients to bring quick closure to service needs. ·         Brings all account billing/payment posting errors to supervisor’s attention for account adjustment approval.  Conducts all customer contacts in the spirit of providing friendly, courteous service. ·         Customer refunds.  ·         Other duties as specified by Credit Manager

                                   

Education and/or Experience:





·         BA/BS degree in Accounting, Finance, Business or related field of study;

·         Minimum of 1 to 3 years of Credit and Collections.

·         Knowledge of the Fair Debt Collection Act and state and federal laws concerning collection activities.

·         Equivalent education or experience may be substituted for any of the above.



 

Position Requirements:

 

·         Embrace GCE core values; Pride, Accountability, Integrity and Respect and apply to each business interaction; internal and external.

·         Proficiency in collections methodology, rules, regulations and laws.

·         Intermediate skill level of MS Word, Excel, Outlook.

·         Excellent attention to detail with strong analytical capabilities.

·         Strong verbal & written communication skills, ability to communicate clearly with both internal & external customers.

·         Solid personal assertiveness skills and ability to resolve issues effectively.

·         Self starter; able to take initiative and make decisions with minimal direction in a high pressure environment.

·         Solid time management skills with ability to prioritize to successfully balance multiple tasks and requests.

·         Ability to handle highly sensitive and confidential information.

·         Adaptability / flexibility / willing to change & adjust with business conditions.

·         Coachable & actively participates in coaching process.

·         Team player, Multi-tasker.

·         Works with a sense of urgency.