Client Services Specialist

Client Services Specialist

 

When was the last time you made a difference in someone’s life? The answer can be “Every Day� as a member of the BI team!

 

BI Inc. is one of the largest providers of products and treatment services to the corrections community. We are currently searching for a Client Services Specialist for or office in East St. Louis.  

 

BI is committed to using practices that are shown by research to be effective in reducing recidivism. Our programs are cognitive-behavioral and treatment focuses on dynamic criminogenic risk factors.

 

Summary:

Serves as the technician for the Field Services Office or Re-Entry Center.  Provides general customer service to all visitors.  Learns, uses and models principles of the “What Worksâ€� system through evidence-based practices in all interactions with clients and other staff members. Responsible for performing client check-in procedures.  Assists case managers with case coordination.

 

Essential Duties and Responsibilities:

§  Checks-in all clients entering the facility.  May complete drug screens according to assigned random schedule for each client check-in.

§  May perform breath analysis on each client who enters the facility for any purpose and provides a written or computerized result.

§  Completes initial intake process with clients to completion, including intake paperwork, input into Company database, and assignment of groups and other services.

§  Answers the telephone and acts as the receptionist.  Provides general customer service to all who enter the facility, including clients, customers and the general public.

§  Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.

 

Education or Formal Training:

§  High School Diploma or GED

 

 

BI is committed to the principles of diversity and welcomes responses from minorities, women, and individuals with disabilities. EOE

 

BI Incorporated offers a competitive salary and a full benefits package including medical, dental, vision, 401k and tuition reimbursement.  Please apply at www.bi.com