Canada jobs: Helpdesk Analyst

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

This position is within Accenture's Services workforce. This is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our client's move ahead of the competition

The Helpdesk Analyst's responsibilities will include the following:

• Work as part of a technical support team delivering a quality service to single/multiple clients using a variety of hardware and software products
• Provide technical support & maintenance of production and development systems and administration of environments, running on various platforms, ensuring SLA targets are met
• Provide expertise on system performance tuning, capacity planning, and maintenance patching and new version installation
• Provide ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (e.g. information systems, security, telecommunications networks, etc.).
• Deploy standard repeatable build outs
• Manage relationship with application vendors and ensure they are meeting all service levels and responsibilities

Basic Qualifications

* Bachelor/University degree or diploma (or in final year) in IT, Computer Science or related field
* High level of computer literacy: Windows, Office, Internet, Email, Web Search / Research skills (5 yrs each)
* Proficient with Windows XP (3 yrs) and Windows 7 (1 yr): installation, configuration, troubleshooting
* Experienced supporting MS email & collaboration tools at desktop level (3 yrs): Outlook, Office Communicator, Lync, BPOS
* Good knowledge (2 yrs) of Dell and HP/Compaq laptops and desktops - specifically 2010, 2011 model years
* Good communication (written and oral) and interpersonal skills. This is a customer-facing support position so these skills are a must.
* Good multi-tasking, and time-management skills.
* Able to maintain composure under high pressure, challenging timelines, and rapidly changing priorities
* Fast learner


Preferred skills

* CompTIA A+ certification
* Microsoft MCP certification for Windows XP and/or Windows 7
* Bitlocker & Pointsec encryption software
* Windows Vista - installation, configuration, troubleshooting


Accenture is a global management consulting, technology services and outsourcing company, with approximately 204,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010. Its home page is www.accenture.com.

Accenture promotes a workforce that is reflective of the communities we live in and the clients that we support. At Accenture, we believe in inclusion and diversity.


To APPLY go to:

http://careers.accenture.com/ca-en/jobs/Pages/jobdetails.aspx?lang=en&job=00131120