Call Center Project Manager

Job Description:With over 60 offices in North America, Ajilon Consulting has provided a full spectrum of IT services to our clients in various industries for over 35 years. An industry leader in IT business solutions, we know that talent and skill are what build success, so we look for top notch, experienced IT professionals to join our team. Ajilon offers a very dynamic and comprehensive benefit plan to include medical, dental, vision, flexible spending accounts, basic life insurance, 401K, paid holidays, vacation, education reimbursement, virtual university, comp time, STD/LTD, and other employee incentives such as referral and sales bonuses. You can view all of our jobs online at http://www.ajilonconsulting.com



Job Experience:Job Description:Applicants must have excellent skills and a significant background in Project Management and analysis. We are looking for a strong candidate that has confidence in their abilities, a strong work ethic, and excellent customer skills.. Provide leadership in business analysis for KYTC in the Department of Vehicle Regulation.. Analyze the business area and develop documentation of all findings to include; the evaluation and requirements documentation for a help desk phone system solution, call routing, reporting, tracking, messages, business process improvements, etc.. All process improvements identified in the business area are to be documented.. Develop a presentation of findings with a recommendation of a solution(s) for a help desk phone system, and all identified process improvements. Perform research and provide research findings that will substantiate recommendations and support best practices. . Develop a project in accordance with the standards, processes and architecture set by the Office of Information Technology.. Provide leadership in the implementation of new technologies. Provide leadership in the development of a project that will expand the utilization of the existing infrastructure and capitalize on KYTC's environment Desirable Skill Sets:. Must have expertise in help desk and call center operations and equipment.. Five (5) years of professional experience as an IT project manager/analyst.. The vendor staff should be a graduate of a college or university with a bachelor's degree; or a graduate of a college or university with an associate's degree in computer science. Experience in systems analysis or related technical or vocational training will substitute for the bachelor's degree requirement on a year-for-year basis.. Must possess interpersonal skills required for managing group discussion, decision-making processes, including diplomacy, conflict resolution, and ability to encourage group participation. . The vendor staff must possess skills associated with, but not limited to, the technologies that comply with standards set forth in the Commonwealth Enterprise Architecture and Standards, with a particular emphasis on using project management tools.