Call Center Operator

USM-Whelan's

 

Location: Ronkonkoma, NY

 

 

At USM- Whelan's, we are committed to a higher standard of quality and service. We manage some of the largest national and super regional maintenance programs in the country, meeting all facility maintenance needs. Our client list is a Who’s Who of the nation’s leading retailers and other multi-national corporations.  We service more than 80,000 sites for them throughout the U.S. and Canada.  These industry leaders count on US Maintenance’s commitment to a higher standard to make sure that every site consistently reflects their brand image.

 

Our parent company, Transfield Services, is a leading international provider of operations, maintenance, asset management and project management services that is growing very rapidly in North America.

 

USM-Whelan's has a history of consistent and robust growth as well as an excellent reputation in our industry.

As a result, we have a need for a Human Resources Trainer/Recruiter in our Ronkonkoma, NY office.

 

 

JOB DESCRIPTION:

 

Call Center Operators manage incoming calls utilizing mechanized systems to initiate and complete client requests through the Request Management phase of our project life-cycle. The call center directs client questions, complaints, and billing inquiries to the proper desk with the highest degree of courtesy and professionalism. Communicates with customers using the phone, in-house software applications, web-based tools, and demonstrates the associated proficiency in typing and grammar.



Call Center Operators may be required to work in one or multiple queues/skill sets over various customer contact channels.  Continually maintain working knowledge of all company products, services and promotions.

 

 

***Shift can either be 11:30am-8:30pm or 8:30am-5:30pm***

 

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Answer incoming telephone calls and dispose of properly via appropriate transfer, life-cycle process, or follow-up. Routinely checks the queue to monitor calls holding. Call or send emails to clients.Enter requests into Note and Ticket system. Complete initial work assessment and record information. Create Work Order for request. Assemble and distribute Project Folder Attends and participates in development programs. Participates in workshops and programs. Support the mission statement to develop, enhance, and promote quality customer service through team efforts.

 

REQUIREMENTS: Excellent phone skills and follow-upStrong attention to detail Solid orgainizational, interpersonal, and communication skills Computer proficiency skills Ability to prioritize in a fast paced work environment

 

 

We offer a competitive salary and benefits and a great group of colleagues. USM- Whelan's is an Equal Opportunity employer that is committed to building a diverse workforce and…We’re a great place to work.