ADJUSTMENTS CLERK II--C1USA

•Location:    Houston, TX 77001•Job Status:    Full Time, Employee•Job Category:    Customer Support/Client Care•Career Level::    Experienced (Non-Manager)ADJUSTMENTS CLERK II--C1USA Job Description:Adjustments Clerk IIJOB FUNCTION: Responsible for performing the following functions within the Adjustments Department: 1. Research and resolution of extra items received from the Proof and Transit Departments. 2. Research and resolution of encoding error request received from the banking offices, Customer Service and customers. 3. Research and resolution of missing deposit/loan payment requests received from the banking offices, Customer Service and customers. 4. Research and resolution of proof suspense items generated by the Proof and Transit Departments during nightly processing. 5. Research and resolution of Federal Reserve cash letter exceptions and adjustment. 6. Research and resolution of due-from and clearing bank cash letter exceptions and adjustments. 7. Reconciles various general ledger suspense accounts and deferred accounts used by the Proof and Transit Departments and the Adjustments Department. 8. Maintains accurate records of outstanding exceptions. 9. Assists with customer inquiries and other research requests as they arise. SCOPE OF RESPONSIBILITIES: Extra Items: Average over 2,400 per month over $10,000 per month Encoding Errors/Missing Deposits: Average over 565 per month Over $200,000 per month Proof Suspense Exceptions: Average over 1,075 per month Over $600,000 per month Federal Reserve Exceptions: Average over 1,000 per month Over $800,000 per month Due-From and Clearing Exceptions: Average over 300 per month Over $80,000 per month General Ledger Accounts processed: Over $125,000,000 daily Potential Dollar Exposure: Unlimited REGULAR DUTIES: · Receives advices of cash letter exceptions and adjustments from the Federal Reserve. Research any Federal Reserve exception through the use of microfiche, proof tapes, film, and entry runs. Makes appropriate adjusting entries to the customers’, Federal Reserve, general ledger, etc. accounts. Corresponds with the Federal Reserve and other institutions to resolve exceptions. · Receives advices of cash letter exceptions and adjustments from the due-from, correspondent and clearing banks. Researches any exceptions through the use of microfiche, proof tapes, film and entry runs. Makes appropriate adjusting entries to the customers’, Federal Reserve, general ledger, etc. accounts. Corresponds with the institutions to resolve exceptions. · Reconciles the Federal Reserve and Deferred Cash Letter general ledger accounts. Ensures that all cash letters sent to the various banks are credited to the Bank within acceptable time frames. Researches immediately any suspected missing cash letters. Reports any cash letter discrepancies to the receiving institution. · Adjusts the Federal Reserve and Deferred Cash Letter general ledger accounts to allow for the fractional float allocation. Reports daily funds available to the funds Management department. · Reconciles the exchange for Clearings, Correspondent Bank Items, and In-clearings Settlement, and proof suspense general ledger accounts. · Researches and resolves any discrepancies found during the reconciliation of the general ledger accounts. reports any unusual items to management. · Reviews the Vector 8 and internal reconcilement reports related to cash letter processing. Coordinates the resolution of any unmatched items with the Financial Accounting staff. · Researches and resolves extra items received daily from the Proof and Transit departments. Ensures items placed in the Unapplied Account are cleared. Makes appropriate entries to clear item. · Researches and resolves encoding error requests. Corresponds with the appropriate institutions to resolve the items. · Researches and resolves missing deposit and loan payment requests. Makes adjusting entries to the appropriate accounts. · Researches and resolves proof suspense entries received from the Proof and Transit departments. Makes appropriate adjusting entries. Corresponds with the Federal Reserve and other institutions, customers, banking offices to resolve the exceptions. · Maintains file on Treasury, Tax and Loan listings to answer customer inquiries. · Performs follow up on any unresolved items on a regular basis. Documents follow up efforts in the exception file. Maintains accurate backup documentation on follow up efforts and how exceptions are cleared. · Advises supervisor of missing work, large dollar exceptions, and suspicious activity to help minimize loss to the bank. · Batches and balances daily work. Researches and resolves any out-of-balance conditions prior to processing entries. · Maintains statistics on items processed for reporting to supervisor. Statistics are used for management purposes and determining analysis charges for customers. · Ensures general security of exception items and computer equipment to prevent loss and unauthorized access. · Performs relevant research for the resolution of any customer, banking office, or other Hibernia personnel inquiries as related to functions performed. · Keeps supervisor informed of any recurring problems with the banking offices, or other Hibernia personnel inquiries as related to functions performed. · Keeps supervisor informed of any recurring problems with the banking offices, departments, or customers so the appropriate personnel can be made aware of the situation. · Meets regularly with the supervisor to discuss status of work, compliance with regulations and departmental standards. · Works with all bank department personnel to resolve outages and answer customer inquiries in a timely fashion. · Works on the various bank systems to perform functions, answer inquiries, and perform research. · Other duties as assigned by manager. PERIODIC DUTIES: · Using the PC, prepares weekly reports of outstanding exceptions. · Prepares monthly agings of accounts reconciled. · Obtains and distributes department mail. · Stores cleared exceptions, backup documentation, and daily work in an orderly fashion. · Brings approved entries to the Proof Department. · Brings clearing bank and Federal Reserve Bank adjustments to the Transit Department. REQUIRED EDUCATION/EXPERIENCE: · High School diploma required. · 2 to 2 1/2 years of experience in Bank Operations, including Research, Proof/Transit, Bookkeeping/Return Items. REQUIRED SPECIFIC KNOWLEDGE: · Knowledge of CRT and PC’s as well as PC software including word processing and spreadsheets. · Principles of bank operations. · Basic accounting knowledge. · Knowledge of Research, Proof and Transit, Bookkeeping/Return Items, and Banking Office Balancing departments. · Federal Reserve bank exception handling procedures. REQUIRED SKILLS: · Excellent math aptitude. · Good verbal and written communication skills. · Independent and self motivated. · Ability to work out problems. · Self Starter. · Proficient use of a 10 key calculator. · Strong problem solving ability. · Customer service skills. · Strong organizational skills. ESSENTIAL PHYSICAL/MENTAL REQUIREMENTS · Ability to work under stress and meet deadlines. · Ability to operate a keyboard if required to perform the essential job functions. · Ability to read and interpret a document. · Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an ''undue hardship'' then the employee must be accommodated; hence, omitting lifting as a physical requirementBASIC QUALIFICAITONS ~High School Diploma or GED ~1 year experience in Sales environment and customer service ~Proficiency with Microsoft Excel and WordJob Experience:~High School Diploma or GED ~1 year experience in Sales environment and customer service ~Proficiency with Microsoft Excel and WordNo agencies please. Capital One is an equal opportunity employer dedicated to diversity in the workplace. We promote a drug-free work environment.Expected Travel Time: None  _________________________________________________ We are an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment.