Survey Operations Analyst (2008167)

DescriptionNORC, a national organization for research associated with the University of Chicago, is seeking a highly motivated and effective Survey Operations Analyst to join its Telephone Surveys and Support Operations (TSSO) team. This group is responsible for phone, web and mail surveys, as well as data processing, and employs over 400 staff. We are located in downtown Chicago, IL. Responsibilties include: Working closely with TSSO management, this position has involvement in a broad range of critical management functions, including:   Financial reporting Productivity analysis and reporting Quality assurance, and Methodological improvement  Examples of projects this position is responsible for include: Produce and validate monthly performance metrics. As new projects commence, research and evaluate candidate performance metrics (including consulting with stakeholders), then develop and test standardized reports. Ensure the ongoing accuracy of such reports. As reports are produced, analyze content, highlight relevant issues, and make recommendations. Working with the rest of the TSSO Management Group, develop strategies to address problems revealed through the reports. Participate in implementation of strategies. Undertake and/or lead special projects as required, for example, analysis of call history data, preparation of training materials, documentation of processes, auditing compliance with certain procedures, literature reviews of methodological issues. Required Experience A Bachelors degree with a substantial quantitative component is required. The successful candidate is a person with business acumen, superior analytical skills and a proven track record for identifying and solving problems, along with strong communication skills. Drives for successful results and brings issues to closure; persists despite obstacles and opposition; is meticulous, and can meet deadlines with reliability. Experience in survey research would be an advantage. Must have significant experience with Excel; experience with Access, SAS and/or SPSS highly desirable.   NORC offers a comprehensive compensation and benefits package including paid time off, holiday pay, medical and dental coverage, life insurance, short and long-term disability insurance, a 403(b) retirement plan, and tuition assistance.  NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. td_color" style="border-bottom:1px solid white; border-right:1px solid white;"> Job Information td_color" valign="middle" width="286" height="36" style="border-right:1px solid white;" colspan="2">Company:  National Opinion Research Center (NORC) td_color" valign="middle" width="286" height="36" style="border-right:1px solid white;" colspan="2">Location:  Chicago 60601 td_color" valign="middle" width="286" height="36" style="border-right:1px solid white;" colspan="2">Status:  Full Time, Employee td_color" valign="middle" width="286" height="36" style="border-right:1px solid white;" colspan="2">Job Category:  Accounting/Finance/Insurance td_color" valign="middle" width="286" height="36" style="border-right:1px solid white;" colspan="2">Occupations:  Corporate Finance;Financial Analysis/Research/Reporting;General/Other: Accounting/Finance td_color" valign="middle" width="286" height="36" style="border-right:1px solid white;" colspan="2">Career Level:  Experienced (Non-Manager) td_color" valign="middle" width="286" height="36" style="border-right:1px solid white;" colspan="2">Industry:  Nonprofit Charitable Organizations;Other/Not Classified td_color" valign="middle" width="286" height="36" style="border-right:1px solid white;" colspan="2">Industry:  Nonprofit Charitable Organizations;Other/Not Classified Click here to see all "Company" opportunities       |