CLINICAL CASE MANAGER

I.  GENERAL SUMMARY OF DUTIES:

 

                                    The Clinical Case Manager is responsible for carrying out client support services for the Community Housing Program  of Crittenton Women’s Union. The Community Housing program is a scattered-site shelter program providing temporary shelter in apartment units for homeless families.  The Clinical Case Manager is responsible for all service activities including, but not limited to:, client orientation, intake and assessment, case management, housing search, general lifeskills instruction and the delivery of services consistent with program objectives and standards. The Clinical Case Manager works with diverse families, with a particular focus on families with complex psychosocial issues.  The mission of Crittenton Women’s Union, operationalized through program activities, is to assist individuals and families to preserve and maximize their life options and to attain and sustain self-sufficiency and economic independence.  The Clinical Case Manager reports to the Program Coordinator for Community Housing.

 

II.  SUPERVISOR:

Rujeanna Storer, Coordinator of Community Housing

 

III. ESSENTIAL DUTIES OF THE POSITION

  CASE MANAGEMENT AND HOUSING SEARCH: Conducts client needs assessment and intake in accordance with organizational, programmatic and social work practice guidelines and standards; Develops individual client service plans which define short- and long-term goals; Refers as needed for appropriate service provision and advocates on behalf of clients accordingly; Provides counseling, crisis intervention, and prevention services as needed; Provides education regarding the housing search process and supports clients in performing housing search; Maintains regular contact with clients as specified in service plan and program requirements; Monitors client needs and progress on an ongoing basis and updates service plans regularly; Maintains records and documents client progress in accordance with program standards and contract outcome requirements; Participates in case conferences as needed around client and service delivery issues;  Provides clinical support to Community Housing team to effectively manage crisis situations and ensure that standardized reporting procedure is followed; In collaboration with the Director of Case Management and Social Work Services, provides clinical support to Community Housing staff regarding Community Housing Program clients

  LIFESKILLS INSTRUCTION: In collaboration with other Case Management staff, develops and conducts workshops on a variety of topics to support clients to attain and maintain economic independence, self-sufficiency, responsible parenting and family stability. Topics may include, but are not limited to: child development, parenting education, personal health and safety, budget management, nutrition and meal planning, vocational readiness skills, housing search, legal issues and family planning. Provides lifeskills education and coaching in the areas above to individual client families

  SERVICE DELIVERY: Carries out all services and related activities to insure and support daily operations in accordance with program standards and outcome requirements, including, but not limited to:, home visits, liaison and referrals with other service organizations and across programs at Crittenton Women’s Union recordkeeping, and reporting around client and program issues; Works with clients to insure effective participation, consistent attendance and adherence to program standards and outcome requirements; Plans and implements all service delivery activities as needed and in collaboration with staff and volunteers; Identifies, recommends and implements services in response to evolving client and program needs; Collects and processes data and information to meet program requirements and to inform and support decision making; Prepares and disseminates routine and special reports as needed.

  EXTERNAL RELATIONS: Serves as liaison to DTA and other community-based organizations to promote positive working relationships on behalf of client families, promote visibility of the program, and ensure ongoing referrals and effective utilization of Crittenton Women’s Union’s services, and to meet program and contract enrollment and outcome goals.  Participates in appropriate community and professional forums as a representative of Crittenton Women’s Union; Develops and strengthens the Community Housing Program’s referral network, including developing a resource bank to be used by all Case Managers.

  MISCELLANEOUS: Performs other tasks as required.

 

 

IV. KNOWLEDGE AND SKILLS & ABILITIES: Basic knowledge of principles, procedures, techniques, trends, and literature of social work (e.g., mental health issues, human development, social policy, developmental disabilities, cultural factors, etc.) in order to meet  social work responsibilities.

  Intermediate knowledge of principles of mental health education in order to relay/clarify findings, when clinically indicated, to colleagues, community agencies (e.g., Department of Transitional Assistance, Department of Social Services, Social Security Administration, Department of Justice, etc.), interested persons, etc.

   Basic knowledge of principles of community organization, case coordination, and advocacy to initiate/coordinate service delivery and follow-up services.

  Intermediate knowledge of scope and activities of public and private health and welfare agencies in order to enhance the level of guest’s welfare and promote families’ long-term stability. Intermediate knowledge of current standards in mental health, public health and public welfare, and Federal and State programs in these fields in order to provide advocacy and enhance guests  functioning/access to identified community resources.

  Intermediate knowledge of recognized treatment interventions such as risk assessment, family, group, and individual psychotherapies, psychosocial education, substance abuse interventions, crisis intervention, etc. in order to address identified  service needs.

  Advanced knowledge of National Association of Social Workers (NASW) Code of Ethics, Board of Behavioral Sciences (BBS) laws, rules and regulations pertaining to the delivery of clinical practice within the institution/parole mental health system in order to ensure professional competence.

 

V.              EDUCATIONAL REQUIREMENTS:

At least two years of full-time, or equivalent part-time, professional experience as a clinical social worker after earning a Master's degree in social work.. Massachusetts license is desirable.  Proficiency in Spanish helpful.

 

VI.              PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires prolonged sitting, some bending, stooping and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.  Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.  Work is performed in the community and in an office environment.  Work may be stressful at times.