Technical Support Specialist II (CDQ) - Req. #295

Thoratec Corporation is a leading manufacturer of circulatory support products for use by patients with congestive heart failure.  We sell Ventricular Assist Devices, or VAD’s, to virtually every leading heart transplant center in the world, marketing three out of four VAD’s approved by the U.S. Food and Drug Administration.  We are also a leading provider of point-of-care blood diagnostic test systems.

 SUMMARY: This is NOT an IT Position Provide technical support to customers and Thoratec employees. Installs, tests, troubleshoots and repairs a variety of Thoratec customer-owned or rented electro-mechanical devices at the customer’s site.  This position is field (home)-based, rather than based at a Thoratec facility. DUTIES AND RESPONSIBILITIES: The duties and responsibilities for this position include, but are not limited to, the following: (Other duties may be assigned.)Provides technical support to Thoratec employees and its customers through phone contact, on-site sessions or electronic communications.  Provides leadership and guidance to other service technicians.Provides technical support to internal and external customers of Thoratec Corporation and strives to exceed customer expectations and improve customer satisfaction.Performs a wide variety of technical duties in order to test, troubleshoot to subassembly and component level and repair Thoratec product in the field.May travel to customer sites up to 50% of the time,in order to provide service-related support.May train field service/hospital bio-med personnel in equipment operation, maintenance and repair.Tracks, reports and follows problems in the field. Works from documented procedures, technical manuals, schematics, and verbal instructions.Uses a variety of electronic test equipment including meters, oscilloscope, and specialized test fixtures.Compiles and records all work and labor performed for both device history record and customer billing purposes.The employee must occasionally lift and/or move up to 100 pounds. 

Thoratec offers an excellent benefits package with opportunities for advancement. letter, résumé and  For more information on Thoratec and its products, please refer to our website at http://www.thoratec.com/.

 

Thoratec is an Equal Opportunity Employer.  All qualified applicants will be considered for equal employment opportunities without discrimination due to race, creed, color, national origin, sex, age, disability or marital status.