SALES CONSULTANT / HEARING AID DISPENSER

Sales Consultant/Hearing Instrument Dispenser


Position Summary:

Provide hearing healthcare solutions to restore full activity and the joy of living to all hearing loss suffers.  Achieve Company sales goals.

 

Perform all position activities in a manner which meets company performance and behavior expectations.

 

Perform all activities necessary for customer service, sales and follow-up service of hearing care solutions which achieve customer delight and sales/profit goals.

 

Essential Duties & Responsibilities:

· Hearing evaluations

· Customer education

· Hearing aid fitting and product consultation

· Order placement

· Hearing aid delivery and patient education

· After care support and service

· When necessary, travel to customer homes for patient care, sales or service support.

· Perform prospecting, appointment setting, and other activities necessary to achieve sales goals.

· Maintain service centers and participate in community programs.

· Receive incoming calls and answer general inquiries or refer to appropriate party.

· Work with retail staff, district & territory managers, and/or corporate support staff to resolve customer or business issues.

· If responsible for scheduling coverage of hearing center, coordinate coverage with telemarketer/receptionist or other staff.

· Complete requirements necessary to obtain and maintain state/federal hearing aid dispensing license.  Upon request, attend training seminars or hearing aid association meetings.

· Complete product/technical/business training provided by Company.

· When assigned, assist with training and supervision of other sales consultants.

· Conduct all activities in compliance with company procedures and policy, and state and federal guidelines and regulations. 

· Provide assistance for special projects.  Make suggestions for cost/quality/customer service/sales improvements.

· Maintain records of sales, service, deliveries, and prospecting.

· Other duties as assigned or as required to meet customer or business needs.

 

Education/Experience Requirements:

· Dispensing license for state of operation.

· Education required by state licensing.

· Professional sales training or relevant skills training.

· Audiology degree desirable.

· Previous sales experience.

· Previous customer service experience.

· Healthcare services experience.

· History of successful performance in past positions.

· Knowledge/Skills:

· Experience in or evidence of skills in direct sales.

· High level of interpersonal communication skills.

· High level of customer empathy.

· Proficiency in common office software applications

· Ability to train and pass state Licensing exam