Inside Sales Representative

DUTIES AND RESPONSIBILITIES: Utilizes a variety of sales techniques and knowledge of animal healthcare products to sell product to customers via the telephone.· Answers incoming calls from customers and keys orders into computer; utilizes sales techniques to up-sell by informing customers of promotions, specials, new products, and programs;  · verifies customers orders and designates shipment method and ensures it is the most economical method available;· Ensures all customer inquiries and concerns are resolved by researching product information, contacting the vendor on behalf of the customer, educating the customer on results and pricing and recommending product(s) to purchase.· Completes daily outbound calls (call-out list) to inquire about customer needs and promote specials;· Communicates with TMs and ISM / ISS to ensure timely and proper servicing of accounts and to foster a team effort on account management. · Participates in goal setting, meets established sales and service goals set by the ISM and helps to maintain and build sales at a profitable margin;· Takes customer requests for credits and returns, provides customer return authorizations and coordinates with Customer Service to ensure appropriate credit is provided to customer; assists in collecting past due accounts and refers billing concerns and billing preferences to the Credit Department for coordination; works in conjunction with Warehouse Associates to ensure orders processed late in the day get shipped that day when necessary; · Enters customer updates (i.e., phone number changes, delivery schedule, special requests); coordinates with Corporate associates to ensure new customer information is input in the Customer Order System;· Ensures emergency shipments, drop shipments, and “ship & billsâ€� are ordered, shipped and billed according to established time frames and procedures; reviews and releases or cancels back orders according to customer preferences; takes necessary steps to correct product shortages; documents and forwards daily errors, credits, etc. to appointed Company representative;· Communicate competitive market conditions with pricing or program design to ISM allowing the company to react appropriately  REQUIRED QUALIFICATIONS: Education· High school diploma or equivalent; advanced degree or coursework in Marketing, Animal Science, Business Administration or similar field preferred Work Experience  · One to two years working in a sales environment utilizing suggestion selling techniques preferred · One to two years experience in customer service essential; prior experience in a telephone call center preferred, but not required   TO APPLY FOR THIS POSITION: Please send your resume and cover letter, along with your salary expectations to Recruitment@ButlerAHS.com .  Please be sure to indicated ISR-DUB-8/2008 in the subject line of your email.  Finally, resumes submitted without salary expectations, will not be considered.   Butler Animal Health Supply is an Equal Opportunity Employer - M, F, D, V