Field Service Engineer

Field Service Engineer- Work with a cutting edge product in the medical industry!Job Id:INTU-BOSTN

Join Intuitive Surgical as a Field Service Engineer and leverage your hands-on electro-mechanical or engineering background to install, repair and maintain our unique robotic surgical systems. Based in the field in the Boston, MA area you will have the opportunity to autonomously manage your own service territory and accounts as you independently work with our customers to manage service calls, preventative maintenance and system upgrades. You will constantly be presented with exciting new challenges as you travel to customer sites in Boston and the surrounding area, train customers on new features and enhancements, and provide a superior level of customer service to our product users. This is not your typical nine to five office job and an excellent opportunity to work for a company creating one-of-a-kind medical device products!

Surgical robotics was little more than a medical curiosity until 1999, the year Intuitive Surgical, Inc. (Nasdaq: ISRG) introduced the da Vinci Surgical System. As the global technology leader in the field of robotic-assisted, minimally invasive surgery (MIS), Intuitive Surgical develops, manufactures and markets robotic technologies designed to improve clinical outcomes and help patients return more quickly to active and productive lives. The company’s mission is to extend the benefits of minimally invasive surgery to the broadest possible base of patients. Today, over 700 da Vinci Systems are installed in hospitals worldwide and we currently have exclusive rights to over 350 U.S. and foreign patents, as well as patents pending. (www.intuitivesurgical.com and www.davincisurgery.com)

As a Field Service Engineer, your primary mission will be to work with our customers within your defined territory to install, maintain and upgrade our robotic da Vinci Surgical System. You will also play a role in managing customer contracts and providing technical support during sales demos. Your background in electro-mechanical systems, coupled with your strong customer service skills with enable you to hit the ground running. The ability to work independently to complete system upgrades and provide preventative maintenance will ensure your success. Experience working across business units with a variety of personalities will serve you well as you interact with our customers to answer questions and resolve technical issues. This is a tremendous opportunity for the motivated, self-directed individual to work with a high degree of autonomy and represent a leading robotics company!

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Once you have completed the interview, your information will be forwarded to the hiring authority for decisions on next steps.Related Keywords:field service engineer, electrical, mechanical, electro-mechanical, medical, electrical engineering, mechanical engineering, medical device, field activity report, service contract, service agreement, field engineer, field technician, customer support engineer, integrity, work ethic, travel