Customer Service Representative-French

Breathe Life Into Your Career Respironics a worldwide leader at anticipating needs and providing valued solutions to the sleep and respiratory markets. The company's focus is on home care, hospital, respiratory drug delivery and international markets providing programs that manage sleep disordered breathing, chronic obstructive pulmonary disease, asthma, infant care, congestive heart failure and restrictive lung disorders. Globally positioned has manufacturing facilities in several domestic and international markets. We have an immediate opportunity in our Pittsburgh, PA territory for:Customer Service Representative-FrenchResponsibilities: Respond to a high volume of inbound customer inquiries, complaints and order requests via telephone calls, email and fax correspondence; facilitate problem resolution; provide information on our products and services; and demonstrate our commitment to customer service by following up on calls and ensuring superior results. Respond to customer requests and questions regarding service, products and account information. Analyze and rectify customer concerns using established procedures. Coordinate with manufacturing, distribution and remote services to ensure order fulfillment. Identify, research and solve non-standard problems through a solid understanding of our business products, processes and procedures. Display a commitment to quality by following required procedures and practices; take all appropriate measures to ensure quality; search for opportunities for continuous improvement. Demonstrate the ability to follow simple and complex work instructions, to actively listen to directions and to perform tasks with little additional follow-up or direction. Provide back up support to other members of Customer Service. Examine trends and initiate improvements in order and inquiry satisfaction. Work as a team member to satisfy all customer needs, improve call center performance and achieve department goals.Requirements: Associates degree in a business discipline or equivalent work experience; BS/BA degree desired. 2 + years experience in a Customer Service environment or related experience. Direct customer service experience within an International capacity preferred but not required. Telephone skills and customer problem resolution experience. Proven ability to solve non-routine product, pricing and shipping issues as they relate to current products and customers highly desired. SAP experience strongly desired. Ability to communicate in French in a written and verbal capacity is required.At Respironics Inc., our products improve the lives of patients with a variety of respiratory needs in the hospital, homecare, critical care and neonatal environments. To learn more about our organization, our products and our culture… please apply online and reference job number: 2155BR.Your interest in our company is appreciated however, only candidates considered for interview selection will be notified. AA/EOE.www.respironics.com Apply Online: https://sjobs.brassring.com/1033/ASP/TG/cim_jobdetail.asp?partnerid=25012&siteid=5146&AReq=2155BR&Codes=MON