Clinician Product Support Specialist

Breathe Life Into Your Career Respironicsa worldwide leader at anticipating needs and providing valued solutions to the sleep and respiratory markets. The company's focus is on home care, hospital, respiratory drug delivery and international markets providing programs that manage sleep disordered breathing, chronic obstructive pulmonary disease, asthma, infant care, congestive heart failure and restrictive lung disorders. Globally positioned has manufacturing facilities in several domestic and international markets. We have an immediate opportunity in our Pittsburgh, PA territory for:Clinician Product Support SpecialistResponsibilities: Participate in the development and delivery of presentations to customers, encompassing the principles of product operation, anatomical structures and physiologic processes associated with the application of product in various clinical settings. Research, record and provide appropriate feedback to customers with regard to product complaints and events associated with the operation of Respironics' products. Inform Product Managers on customer issues related to product utilization and product design. Act as the primary contact for customers providing product support in an after hours on-call roll on a rotating basis.Requirements: Associates degree in Respiratory Therapy, Sleep Therapy or equivalent. Solid understanding of industry products will be considered as equivalent. 3+ years of appropriate respiratory/clinical/customer service experience with industry products required. Knowledge of clinical applications of industry products with a unique understanding of the applications and relationship to approved treatments required. Experience in the medical device industry highly desired. Professional phone skills and Customer Service Skills highly desired. Experience with use of software including Microsoft Office, Word and Excel highly desired. SAP experience desired. Computer functionality and experience with minor PC troubleshooting is desired. Basic understanding of computer networks is also desired. Occasional travel may be required.At Respironics Inc., our products improve the lives of patients with a variety of respiratory needs in the hospital, homecare, critical care and neonatal environments. To learn more about our organization, our products and our culture… please apply online and reference job number: 2171BR.Your interest in our company is appreciated however, only candidates considered for interview selection will be notified. AA/EOE.www.respironics.com Apply Online: https://sjobs.brassring.com/1033/ASP/TG/cim_jobdetail.asp?partnerid=25012&siteid=5146&AReq=2171BR&Codes=MON