customer service rep

Job Purpose:

Satisfies customers by logging requests and production output; delivering output.

Duties:

* Tracks production requests and output by completing logs.

* Verifies output by comparing request requirements with production output.

* Expedites output delivery by checking schedules; verifying status; providing reminders.

* Forwards output by sorting and assembling documents; distributing production to clients.

* Helps clients by answering questions and responding to requests.

* Updates job knowledge by participating in educational opportunities.

* Maintains work operations by following policies and procedures; reporting needed changes.

* Accomplishes information systems and organization mission by completing related results as needed.

Skills/Qualifications:

Informing Others, Organization, Proactive, Customer Service, Planning, Reporting Skills, Attention to Detail, General Consulting Skills, Written Communication, Data Entry Skills, Multi-tasking