Team Leader Customer Service in Distribution Sales Environment

Team lead will provide a variety of customer services including both internal and external order fulfillment of fluid power components and parts to establishments or individuals.  Coordinate relevant information and expedite the order process.  Coordinate the activities of customer representatives within the team and other teams or administrative support.

 

Responsibilities

 

60% Customer Service- Receive and process telephone, fax, and mail orders and quotes from customers, retail, and outside sales representatives for fluid power parts and components or systems. Process, adjust, expedite, and maintain orders including standing orders and lists of current customers. Provide price and delivery quotations on all inventory.  Provide information to customers and outside sales representatives on prices, ship dates, and current status of orders.

 

30% People Management-. Hire, train, assess, and evaluate staff performance. Coach and direct the activities of the work group. Interact with other department heads and sales force to assure quality service levels.  Conduct team meetings, alerts Customer Service manager of any performance issues, attend process meetings, recommends process improvement measures/ideas.   

 

10% Administrative- Collect and provide work and personnel performance measures.  Review open order reports, abandoned calls, voice mail messages, and adjust workflow to meet customer needs.

 

Knowledge of:

Sentai

Fluid power systems, applications, and designs

Word, Outlook, Excel, and Internet

HSC products

 

Skilled in:

Providing customer service by phone and in person with friendly/cooperative attitude

Attention to detail

Leading, motivating, and coaching a diverse group

Effectively communicating with customers and subordinates

Fostering employee development

Problem solving and making independent decisions

Organizing and prioritizing workload

 

Abilities:

Meet deadlines and manage time effectively

Solution driven 

Collaborate with a diverse group of people

Reflect company values to customers

Listen effectively/hear customers’ needs

Train and supervise subordinates

Respect differences in others

Accurate, dependable, self motivated

Meet deadlines and manage time effectively

 

Team Lead must have a Manufacturing/ Distribution sales customer service background.

 

for immediate consideration please email your resume to J2T.