Systems Administrator

System Administrator

 Description

 

The System Administrator’s role is to maintain and tune in-house PC, Server and Software systems to ensure high levels of availability, stability and security of the supported business applications. This individual also assists in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.

 Responsibilities

 

Strategy & Planning

· Under guidance of IT Infrastructure Manager, participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.

 

Acquisition & Deployment

· Coordinate with network engineering, business application, and database administration functions to implement and maintain desktop and server systems that utilize industry best practices to meet corporate objectives.

· Configure and Deploy workstations, servers, printers, scanners IAW supplied specifications.

 

Operational Management

· Manage, troubleshoot and resolve issues with all Client operating systems and end-user software.

· Administration of communications [Exchange] and connection solutions {Checkpoint VPN}, including workstation connectivity.

· Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.

· Maintenance and repair of printers and scanners.

· Administration of end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.

· Assist IT Infrastructure Manager in performing network and security audits.

· Perform and test routine system backups and restores.

· Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.

· Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

· Support SAP and business application development team throughout project lifecycles.

· As required, analyze system, server, application, network, and input/output device performance.

· Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.

· Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.

· Create required reports in response to business user needs.

· Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.

· Manage and/or provide guidance to junior members of the team.

 Position Requirements

 

Formal Education & Certification

· Technical School diploma in the field of computer science and/or 5 years equivalent work experience.

· Certifications in Microsoft Exchange & AD a plus

 

Knowledge & Experience

· Exposure to SQL Database administration.

· Working technical knowledge of network, PC, and platform operating systems, including HP Servers and Dell PC’s and Laptops.

· Extensive application support experience with MS Office Applications, MS AD & MS Exchange

· Working technical knowledge of current systems software, protocols, and standards, including [firewalls, Active Directory Etc…].

· Strong knowledge of local area network administration.

· Hands-on software and hardware troubleshooting experience.

· Experience with data backup software (Backup Exec)

· Experience with SAN Technologies.

· Experience documenting and maintaining configuration and process information.

· Good understanding of the organization’s goals and objectives.

· Knowledge of applicable data privacy practices and laws.

 

Personal Attributes

· Strong customer service orientation.

· Proven analytical and problem-solving abilities.

· Ability to effectively prioritize and execute tasks in a high-pressure environment.

· Strong interpersonal and oral communication skills.

· Adept at reading, writing, and interpreting technical documentation and procedure manuals.

· Ability to conduct research into hardware and software issues and products as required.

· Ability to present ideas and solutions in user-friendly language.

· Highly self motivated and directed.

· Keen attention to detail.