Service Manager (Coppell) West

Ingersoll Rand is a $17 billion company whose people and businesses around the world create progress for our customers in the global climate control, air conditioning and heating, industrial and security markets.  These markets continue to expand as they address growing needs in developed and developing economies alike. Our products, systems and solutions increase the efficiency and productivity of industrial, commercial operations, homes, and improve the security, safety, health and comfort of people around the world.  We have opportunities for career growth through our diverse businesses, which manufacture many well-recognized brands including Club Car, Hussmann, Ingersoll Rand, Schlage, Thermo King and Trane. In every line of business - Ingersoll Rand enables companies and their customers to inspire progress.  For more information about Ingersoll Rand visit www.ingersollrand.com Providing temperature-controlled environments for food and other perishables are essential in today's global market. Through our Climate Control Technologies sector and Thermo King and Hussmann brands, we provide global solutions for the transportation and retail refrigeration market.

We are currently seeking an experienced Service Manager West at our Coppell, TX location. As the Service Manager West you will: Manage the service business for the Coppell, TX area. Directly supervise service technicians and related office personnel. Build customer loyalty through value added services and customer retention. Use in-depth knowledge of competitors and customers operations/best practices to demonstrate the added value of Ingersoll Rand's service offerings. Identify new service opportunities and effectively acts upon or communicates to the appropriate individuals for follow-up. Financial management including P&L responsibility for Coppell's service operations. Maintain a strong understanding of the branch financial model and utilize the model to manage the service department to the AOP gross profit target. Manage service business to ensure AOP targets are achieved. Manage, develop and lead service staff to facilitate an environment where employees are empowered and willing to initiate process improvements within branch operations. Oversee all aspects of service regarding dispatch, service delivery, work order review, billing, and collections. Ensure completion of necessary documents and electronic communication in a thorough, accurate and timely manner for timely invoicing requirements and accurate time cards. Hire, develop, and motivate a competent service staff. Drive a culture of safety within the organization.

Qualifications: 10 years in the refrigeration industry. A working knowledge of all supermarket related refrigeration/ HVAC/parallel rack systems/ compressor operation/case (merchandiser)operation and condensing systems. Current with EPA/OSHA and safety compliance for the HVAC/R industry. Experience with managing service technicians (local & remote). A working knowledge of Microsoft Excel, Word, PowerPoint a must. A knowledge of the Field Centrix software is a plus. The ability to travel approximately 25% of the time. High school diploma required. Technical school certifications or associate's degree a plus.

Ingersoll Rand at a Glance: Today's Ingersoll Rand is a global innovation and solutions provider with powerful brands and leading positions within its markets. The company features a portfolio of worldwide businesses comprising an enviable roster of leading industrial and commercial brands, such as Club car golf cars; Hussmann stationary refrigeration equipment; Ingersoll Rand industrial and construction equipment; Kryptonite locks; PowerWorks microturbines; Schlage locks and Thermo King Transport temperature-control equipment. These, and many other Ingersoll Rand brands, are positioned as number one and two in their markets. We employ approximately 70,000 employees throughout the world and operate more than 100 manufacturing facilities, half of which are located outside of the United States. Ingersoll Rand provides:Competitive compensation packages.Excellent benefits package (medical, dental, and long term disability).Tuition ReimbursementExcellent 401k.And a friendly and rewarding work environment!If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Ingersoll Rand is committed to a diverse workforce and is an Equal Opportunity Employer.
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