Sales Representative-MFG Company

Our client is in need of an experienced Sales Representative to assist them in their growth. Since 1972 the company has been manufacturing different lines of bolts, cap screws, nuts, screws, and washers in variety of finishes. They expanded operations to include international distribution and manufacturing facilities in Cleveland, Chicago, Atlanta, Dallas, Houston in the United States and Toronto, Montreal, and Edmonton in Canada

 

Position summary:

Provide excellent customer service to all existing as well as prospective customers and to provide a professional and complementary representation in the market. To work as a team within the company continually improving on customer service.

Tasks:

·         Identify prospective customers by using business directories, following leads from existing customers.

·         Develop, and maintain an excellent knowledge of customers’ requirements, and maintenance of individual accounts as assigned.

·         Contact regular and prospective customers, and solicit orders.

·         Quote prices and delivery dates.

·         Answer customers’ questions about products, prices availability, product uses and terms.

·         Provide customers with product samples and catalogs.

·         Consult with customers after sales or contract signings in order to resolve problems and provide ongoing support.

·         Establish sales goals and targets.

·         Visit existing and potential customers.

·         Perform administrative duties, such as keeping sales records and filing expense accounts reports.

·         Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

 

To perform this job successfully, an individual must be able to perform each duty effectively in the best interest of the company. The requirements listed below are representative of the knowledge, skill and/or ability required.

 

Skills:

·         Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and note interrupting at inappropriate times.

·         Reading Comprehension – Understanding written sentences and paragraphs in work related documents.

·         Time Management – Managing one’s own time and the time of others.

·         Speaking – Talking to others to convey information effectively.

·         Writing – Communicating effectively in writing as appropriate for the needs of the audience.

·         Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problem.

Attributes:

·         Knowledge of principles and methods for showing, promoting, and selling products. This includes marketing strategy and tactics, sales techniques, and sales control system.

·         Knowledge of principles and processes for providing customer service. This includes customer needs and assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Experience and Education:

·         Minimum experience in the fastener business.

·         High energy and enthusiasm.

·         High integrity and strong work ethic.

·         Knowledge of Microsoft Office and other pertinent computer software and internet knowledge.

·         Use of fax, copier, calculator.

·         Phone etiquette.