Roaming Site Manager

Installation/Maintenance/Repair Employment Type: Full Time Contact Information Reference Code: CV20082407-36989_2 About Us Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer. If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. Job Description Roaming Site Manager  Reporting to the Region Manager, Client Services, The Roaming Site Manager serves as a substitute site manager for existing accounts and an interim site manager for new client sites during the start-up phase of asset management programs. Provide a seamless on-site asset management program resource for the client, providing management, administrative support and technical guidance to meet the objectives of the ThermoFisher Asset Management Services program. The position will be responsible for achieving high customer satisfaction, account growth, and ensuring account profitability.  The Roaming Site Manager is responsible for all aspects of account service during the absences of assigned site managers and for developing and maintaining positive and professional working relationships with assigned site managers, clients, service vendors and Thermo Fisher staff.  The Roaming Site Manager: interacts on a regular basis with client personnel regarding program operation, goals and successes, and instills customer confidence in our program and personnel; The Roaming Site Manager is responsible for service event management during the absences of assigned site managers and for accurate data input to Resource Center database.  The Roaming Site manager proactively seek and identify program expansion opportunities, continuously seek opportunities to expand working knowledge of instrumentation/equipment base and clients operating environment and promote client education of asset management programs. Minimum requirements include a BS / BA degree or equivalent; industry experience in one or more of the following areas: Life Sciences, Healthcare or related fields including both experience at setting goals and monitoring performance to goals as well as experience in achieving customer satisfaction and growing existing customer base.  Preferred experience includes field service experience (technical) or strong service knowledge.  70% travel and occasional weekends required. Education: AssociateJob Level: Experienced