PPI/Lean Manufacturing Director

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer. If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. Job Description PPI/Lean Manufacturing Director Position Summary: The LCD Director of PPI is an exciting new opportunity and is responsible for developing and implementing the infrastructure, resources, tools, metrics and methods to embed Practical Process Improvement (PPI) as a “way-of-life” within LCD as well as drive a world class Customer Allegiance program for LCD. With focus on Customer Allegiance, provides detailed guidance to all levels of division management to aggressively introduce and advance PPI as the continuous improvement culture within the division.  As part of the PPI methodology responsible for initiating and proliferating lean manufacturing concepts and additional continuous improvement tools and methods as required, leading key projects and assisting as necessary in any integration projects or acquisitions.  Also responsible for implementing and monitoring initiatives, systems and processes to measure customer perception of commercial, service and product quality affecting customer allegiance including collecting and analyzing customer satisfaction data like CAS, LOTC and complaint management metrics.Will teach the PPI methodology to PPI teams and coach them through projects and be the liaison with divisional and commercial leaders to improve the overall customer experience. The PPI/Customer Allegiance Director reports into the Global VP of Operations for LCD with a dotted-line into the Thermo Fisher VP of PPI.  This position may be located at any of the LCD Sites.Minimum Qualifications:- Bachelor’s degree in business or a technical field with PPI Process Manager Certification. - Broad knowledge of how to link Customer Allegiance and continuous improvement with business goals and ROI methodology. - Exceptional analytical capability and proven problem solving. - Detailed knowledge of quality theory and continuous improvement methodologies and tools. - Strong experience in Lean MFG / Lean Business Practices. - Self motivated with a passion for leading customer focused improvement and change - Minimum of five years in a managerial and / or technical leadership role - Excellent written and oral communication skills. - Be willing to travel domestically and internationally (routinely 60%) - Must be comfortable working as a team member across cultures and influence others to achieve results - Have excellent interpersonal, time management, decision-making and conflict management skills - Comfortable in conversing at all levels within the organization. - Ability to multi-task - Demonstrates the Thermo Scientific Values of Integrity, Intensity, Innovation and Involvement Education: BachelorsJob Level: Director