PC Technician II

Responsible for the installation and set up of all new PCs as well as the set up of PCs necessitated by office moves.

 

Responds to all customer questions or problems about PC hardware or installation problems and provides answers in a timely and professional manner.

 

Assists the customer by "troubleshooting" through installation or working problem with the software.  Refers complex cases to Technical Manager, IS for assistance.

 

Meets weekly with help desk team to discuss trends of inquiries and items difficult to answer.

 

An Associate’s Degree in Information Systems is preferred or 5 years of equivalent experience is preferred. 

 

Knowledge of Microsoft Windows Operating Systems is preferred.

 

Excellent written and oral communication skills are preferred.

 

With experience, provides on-site training to employees.

 

Attends training sessions on new products and provides input for development of user manuals for these products.

 

Serves as the backup resources for the SAP helpdesk.

 

Performs other duties and assumes accountabilities as apparent or as delegated, including mutually agreed upon objectives.