New Product Introduction Service Engineer

Cummins Inc., Power Generation Location Minneapolis, MN Job Category Engineering Contact Information Reference Code: cumm-00003343 Job Description New Product Introduction Service Engineer At Cummins, regardless of your degree or area of expertise, you have the capacity and the opportunity to immediately impact our organization and our future. As a $13 billion international leader, our diverse business segments range from innovative filtration systems, advanced turbochargers, and power generation to the world's leading diesel engines and components. Our business diversity demands the talents and creativity of individuals with a wide range of backgrounds. We unleash the power of Cummins by giving you the freedom to take charge, the opportunities to grow and the benefits to build your future. Our commitment to a solid work/life balance is just one example.At Cummins, you'll help make people's lives better by creating the products that provide jobs and help world economies. You'll help create innovative, environmentally responsible power solutions. You will unleash the potential of your talents as never before.Benefits/Company information:Explore superior growth opportunities and enjoy progressive advantages like our 401(k) Retirement Savings Plan, stock options, Domestic Partners coverage and a full complement of personal and professional benefits. Please visit www.cummins.com to explore opportunities in our organization. At Cummins, diversity drives our business worldwide, and inspires our work and our lives. We are an equal opportunity employer. At Cummins, regardless of your degree or area of expertise, you have the capacity and the opportunity to immediately impact our organization and our future. As a $13 billion international leader, our diverse business segments range from innovative filtration systems, advanced turbochargers, and power generation to the world's leading diesel engines and components. Our business diversity demands the talents and creativity of individuals with a wide range of backgrounds. We unleash the power of Cummins by giving you the freedom to take charge, the opportunities to grow and the benefits to build your future. Our commitment to a solid work/life balance is just one example.At Cummins, you'll help make people's lives better by creating the products that provide jobs and help world economies. You'll help create innovative, environmentally responsible power solutions. You will unleash the potential of your talents as never before.KEY RESPONSIBILITIES: 1. Customer Care Lead for designated products-Assemble and lead a Parts and Service customer care team-Develop and maintain project schedule-Host functional reviews-Represent customer care at core team events-Manage customer care deliverables 2. Global VPI functional excellence-Manage the activities of the field test and infant care period when distributor/dealer service is not acceptable to the end-user, work with distributor/dealer and end user to mediate an acceptable solution. This may be accomplished through personal visits and verbal or written communication.-Active participation defining root cause and developing engineered solutions to problems.-Create resolution/contingency plans and update the project schedule once root cause is identified.-Summarize conclusions of service disputes and utilize the data to develop robust support plans.-Assist in overall assessment of distributor/dealer support capability at launch. Based on on-site analysis, initiate support improvements to enhance capability for the distribution channels. Experience & Education*BSME / BSEE or similar; or equivalent, relevant experience in a technical environment including project management expertise. (3-5 years of experience preferred)Skills:*Knowledge and application of problem solving tools similar to those acquired through CACI, 7-Step, and Six Sigma is desired, certified belt preferred.*Validation of engineering and manufacturing solutions to product designs as they relate to field service.*Demonstrated knowledge and ability to facilitate use of quality tools such as FMEA, SPC, DFMA.*Familiarity with project scheduling tools including but not limited to Microsoft Project. *Identification and aid in development and testing of service tools, electronic and mechanical.*Good interpersonal skills to interact effectively with diverse internal and external customers.*Proficient with PC and Microsoft Office Suite.*Good communicator. Oral, written, and listening*Effective communicating with distributors, OEM's, dealers, and end-users for purpose of effective problem solving.*Successful communication of support plans associated with product launch.*Leadership of Customer Care functional area's within VPI Teams to deliver product support that exceeds customer expectations.TRAVEL REQUIRED (%): 10%Benefits/Company information:Explore superior growth opportunities and enjoy progressive advantages like our 401(k) Retirement Savings Plan, stock options, Domestic Partners coverage and a full complement of personal and professional benefits. Please visit www.cummins.com to explore opportunities in our organization. At Cummins, diversity drives our business worldwide, and inspires our work and our lives. We are an equal opportunity employer.Compensation: Base salary commensurate with experience plus bonus. Interested candidates please submit your resume for prompt consideration. Cummins Inc is an Equal Opportunity Employer and Affirmative Action Employer dedicated to diversity in the workplace. Cummins is an Equal Opportunity Employer