International Customer Service Representative

With over 150 years in business, Stanley® is one of the world's most recognized and trusted brand names for tools, hardware, doors and home decor products. To promote the continuation of our quality reputation, progressive work environment and international growth, Stanley Security Solutions, a division of The Stanley Works is currently hiring the best talent available for an International Customer Service Representative.

 

Essential Duties and Responsibilities:

• Talks with customers by phone or at times in person to discuss product applications; receives orders and data, prepares them for entry into order entry system.

• Communicates with customers in person, by phone or corresponds in writing to solve ordering product, commercial or technical problems.

• Fills out forms, determines pricing for product requested.

• Solicits sale of new or additional products.

• Handles complaints concerning billing, shipments and products referring complaints to failures to designated departments for evaluations and follows up for corrective action.

• Uses information systems to determine customer order status.

• Responsible for maintaining accurate customer and ordering information in operating system.

 

Education and/or Experience:

- Bachelor's degree

- Minimum 2 years experience in a customer facing position

 

Language Skills:

- Ability to read and comprehend simple instructions, short correspondence and memos in English and Spanish.

- Ability to write simple correspondence in English and Spanish.

- Ability to effectively present in English and Spanish information in one-on-one and small group situations to customers, clients and other employees of the organization.

- Ability to prepare and experience in preparing International shipping documents

 

Mathematical Skills:

- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

- Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

- Ability to calculate figures and amounts such as discounts, interest, and commissions.

 

Reasoning Ability:

- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

- Ability to deal with problems involving several concrete variables in standardized situations.

 

Computer skills:

- Prior experience with Symix preferred.

- Ability to work within Microsoft Office, Outlook, Word, Excel and Powerpoint.

 

Other required skills:

- Understand and use terminology used by the safe industry and locksmiths.

- Communicate in technical terms to uncover and solve problems.

- Must be familiar with International Business transactions including knowledge of Incoterms definitions, Letters of Credit, Sight Drafts, etc.

 

Physical Demands:

While performing the duties of this job, the employee is frequently required to:

- Talk or hear.

- Sit frequently.

- Use hands to finger, handle, or feel objects, tools or controls.

- Occasionally walk and reach with hands and arms.

 

Specific vision abilities required by this job include:

- Close vision

- Distance vision

- The ability to adjust focus

 

Work Environment:

Noise level in the work environment is usually moderate.At Stanley, we offer an outstanding array of benefits and a competitive salary that upholds our commitment to excellent employee care. EOE.

 

Please apply online.