Inside Coverage Relationship Associate

About Grainger At Grainger, the leading North American industrial distributor of products used by businesses to maintain, repair, and operate their facilities, you too can make an impact upon the future of our organization. Grainger employees experience a unique working environment and the stability of an established industry leader combined with interesting opportunities to learn, grow, and make a difference for our customers. At Grainger, we take pride in offering a benefits package that is among the best around. Just as our business strives to meet the changing needs of our customers, our benefits are designed to meet the diverse needs of our employees. Job ID: 14553Position Description:Grainger is ranked #6 by Selling Power Magazine as one of the 50 Best Companies to Sell For. Fortune Magazine also honors Grainger as one of America’s Most Admired Companies in its industry.The Coverage Relationship Associate (CRA) serves as the primary liaison between Grainger and current field open territory customer accounts located throughout the United States in an effort to continue customer relationships, assess, analyze and address all customer business and purchasing needs, and maintain sales volume until a Field Seller is reinstated. Excellent performance, including the ability to drive increased revenue, will position the CRA for promotional opportunities into a sales role. Additional responsibilities in the position include:? Manage the relationship with an average of 300 accounts. ? Regularly exercise independent judgment and discretion when interacting with all accounts and determining product and service offerings. ? Function independently with limited supervision in performing all job duties and responsibilities. ? Regularly provide solutions in meeting the unique product, service and purchasing needs of individual customers. ? Coordinate and lead activities and communication between each account and Grainger’s business departments to achieve appropriate business solutions, respond to customers’ purchasing needs and coordinate sales.? Proactively interact with each account on a regular and ongoing basis, utilizing a wide array of available communication channels, to maximize their purchasing with Grainger through all of Grainger’s sales / service channels in an effort to maintain and secure sales opportunities.? Probe to uncover unique and complex customer requirements and develops cost effective solutions to build customer relationships, loyalty and retention.? Demonstrate local market knowledge and share market and/or competitive information with branch and sales team.Position Requirements:• High school diploma or GED. Some college or technical certification preferred. • Maintain synergistic relationships with customers to provide superior customer service and sales support. • Planning skills. Strong time and account management skills. Must be able to organize customers based on current size and general potential. • Strong customer service focus and quality orientation. Demonstrate an ability to create a positive Grainger experience during every customer contact. • Personal attributes must include assertiveness, high energy level, and resiliency.• Information and record keeping: Keep general contact information updated in account files or systems, using correct spelling and grammar.• Understand how to position the value of internet commerce and will demonstrate an aptitude to embrace e-business as a viable cost savings channel for customers.• Technical proficiency: Working knowledge of voicemail, e-mail, Excel, Word, internet and web browsers.• Communication skills: Effective verbal and written communication skills. Understand and use basic selling techniques: open, probe, and over coming objections. • Mechanical/Product aptitude: Basic knowledge of a specific product line. Must be able to offer appropriate product to customer. Aptitude to quickly learn about additional product lines. • Strong results orientation and demonstrated ability to accomplish tasks in a timely manner.Position Attributes:Forbes Magazine named Grainger as one of America's 100 Most Trustworthy Companies along with ranking us one of the top 500 companies for 2007. Grainger also made Barron’s 500 list of the Best American Companies. We have also been honored by Business Ethics within their top 100 of Best Corporate Citizens. In 2006 Grainger received the Supplier Performance Award from the US Postal Service. Grainger is consistently ranked as one of the top ten companies for reservists by Forbes.For more information about becoming an employee visit us at www.grainger.com, review our career opportunities, and apply online. Grainger is an equal opportunity employer.*Please Note: Submitting your on-line form to Grainger simply expresses your interest in inquiring about an open position. You are not considered an applicant until you have completed an application for employment. Neither Grainger, nor its other business units assume any obligation to consider any on-line forms that are submitted.Grainger is an equal opportunity employer.Grainger is a Fortune 500 company and the leading broad line supplier of facilities maintenance products serving businesses and institutions throughout North America with sales of over $6 billion. Through its network of nearly 600 branches, large distribution network and multiple Web sites, Grainger helps customers save time and money by providing them with the right products to keep their facilities running.. Company: Grainger Job Title: Inside Coverage Relationship Associate Position Type: Full Time, Employee Contact Company: Grainger Ref Code: PCK353-45910