HVAC Field Service Supervisor - Norman, OK

Johnson Controls is a world class employer where ingenuity and excellence are welcome. We are a global market leader in automotive experience, building efficiency and power solutions with over 140,000 employees in 125 countries. For over a century, Johnson Controls has been working to find new ways to improve the places where people live, work and travel, which in turn gives our employees the chance to change the world. At Johnson Controls, you’ll be challenged to innovate and encouraged to apply your talent and knowledge in an environment that values teamwork, integrity and diversity. Join us now! Your Ingenuity is welcome!RESPONSIBILITY LEVEL: This position is responsible for providing detailed technical and training support for co-workers, and branches/distributor for support of customers.    PRINCIPAL DUTIES: Trains UPG customer personnel on Technical Product, Service, Warranty, and Policy issues. Manages and monitors UPG customer warranty and concessionary expenses as a percentage of equipment sales while developing programs to continually reduce these expenses. Acts as liaison between Factory Quality, Manufacturing, Marketing, and Engineering team members in resolving field product issues and coordinating field test programs of product and components on related national customer issues. Resolves customer complaints in a timely, effective manner. Provides telephone and job site technical support to customer for resolution of UPG product issues. Other duties may be assigned. REQUIREMENTS: Excellent written and verbal skills. Computer literate in software programs such as Microsoft Word, Excel, PowerPoint, and AS400. Minimum five years product service experience. Two-year technical degree or equivalent training background.