Field Service Technician

Air Logic Power Systems, LLC (ALPS) global market leader of leak test equipment for the plastic container industry, is seeking a Field Service Technician.  ALPS designs and manufactures leak test equipment as well as fully automated leak detection systems and offers a full range of support services.  Known in the industry for consistency and accuracy, ALPS offers solutions that optimize leak testing sensitivity as well as analyze and communicate the data.

 

POSITION SUMMARY

The position is responsible for providing support for ALPS equipment.  The majority of this support is at the customer site, but field service engineers will also periodically rotate to provide in-house support.  Applicants need to have demonstrated ability in customer service, pneumatics, electromechanical and PLC support.  The position involves 80% travel.

 

ESSENTIAL JOB FUNCTIONSProvide service and support on existing ALPS equipment in the field as well as in-house support on products/projects currently being manufactured or developed, on-site sales support, help sell, and maintain customer satisfaction.Install, setup, test, repair and maintain all company manufactured and associated vendor equipment.  The major portion of this work will be done at the customer site.Provide all aspects of customer support and service function including:

·  Customer contact (verbal and written).

·  Based on customer contact, make a determination of individual customer needs and requirements.

·  Update the service manager for proper support scheduling.

·  Establish customer needed parts and supplies and arrange shipment as required.

·  Maintain a proper level of tools to accomplish the service and support role of the company.

·  In a timely and efficient manner, diagnose, repair the system as needed and update and inform the customer of the actions taken.

·  Verify the operation and performance of the equipment as to comply with manufactured specifications.

·  Make recommendations to the customer for improved operation and performance of the equipment.

·  Complete related service reports and documentation in a timely manner.

·  While in the office, give technical support over the phone.

·  Recommend items to the Engineering Department for product improvements and modifications, and assist in their development and implementation.

·  Assist the service department in maintaining accurate service records and inventory.

·  Assist with formal training classes as needed and perform informal training.

4.  Assist with machine runoffs and debugging.

5.  Perform other duties as required or assigned.

 

QUALIFICATIONS

1.  A two-year technical degree and 

2.  At least 3 years of related experience.

3.  Any appropriate combination of education and experience.

4.  Ability to travel (80%) with overnight stays.

 

Further company information is available at www.alpsleak.com.