Desktop Support Engineer

CRC-EVANS PIPELINE INTERNATIONAL, INC.

 



Desktop Support Engineer

 

Reports to MIS/IT Manager

 

Position Summary:  Position is responsible for the maintenance and analysis of, troubleshooting and repair of computer systems, hardware and computer peripherals; documentation and maintenance of upgrades, replacement hardware and software systems; provides consultation and customer support to end users as needed.

 

Job responsibilities include, but are not limited to:

·  Assists Network Administrator with LAN/WAN network issues, supports and installs VPN access

·  Identifies, researches and resolves technical problems and issues and utilizes logic and methods to resolve difficult problems

·  Installs, configures, maintains and troubleshoots all PC’s, laptops, printing devices, wireless devices, scanners, telecom components (switches, hubs, patch panels, routers), and servers along with associated software for each

·  Responds to telephone calls, e-mails, and personnel requests for technical support with provision of after-hour call support for users

·  Assists in proactively maintaining organization’s hardware and software and keeping standard policies current with technology

·  Maintains user backups as units are replaced, rebuilt or upon employee termination

·  Maintains Company asset tracking of hardware and ensures that all software has valid licenses

 

Position Requirements:

·  High school education or equivalent certification

·  Four or more years of experience in desktop and applicable server configuration, or equivalent training and certifications

·  Good understanding of Microsoft Desktop Applications, Microsoft Windows XP, Vista, Office suite; Novell, GroupWise and Cisco

·  Good knowledge of hardware and associated technologies:  Desktop and Server, Laptops and Printers, Microsoft Operating systems, and LAN/WAN technologies

·  Excellent communication skills, both verbal and written; good coaching and instructing skills

·  Knowledge of field concepts, practices, and procedures

·  Willingness to stay current with technology by completing education, training, and certification courses

·  Flexibility to meet tight deadlines and ability to work under pressure

·  Driver’s license in good standing, and some travel may be required

 

Position will begin as a CRC-Evans employee with a temporary status, 90-day introductory period.  Successful employment

during the 90-day period will permit conversion to a full-time, regular employee eligible for benefits.

 

CRC-Evans is a world-wide leader in the manufacturing of and field service for specialized pipeline equipment.  We offer  very competitive compensation and employee benefit programs and are an EOE employer.  Position is available immediately upon satisfactory completion of our pre-employment process. 

 

Please apply through , and we will process your resume for this position.  Visit our Corporate website at www.crc-evans.com .