Desktop Analyst

Corning Incorporated is a diversified technology company with a rich history spanning more than 150 years. Corning concentrates efforts on high impact growth opportunities worldwide. We combine our expertise in specialty glass, ceramic materials, polymers and the manipulation of properties of light with strong process and manufacturing capabilities to develop, engineer and commercialize significant innovative products for the flat panel display, telecommunications, environmental and life sciences markets.

 

To know more about Corning visit us at: http://www.corning.com/

 

Job Title: Desktop Analyst

Requisition Number: 161793

Location: Painted Post, NY 14831

 

Responsibilities for Desktop Analyst

 

Scope of Position (i.e. projects involved with and role within group):

Individual contributor role as part of a team support for the technology community. 

 

Desktop analyst is responsible for providing computing technical support to the desktop team and users on networked systems, including complex problem analysis, resolution and installation of hardware and software.  Participate in the deployment, support and maintenance of equipment, applications and/or services as a member of a support team.

 

Day to Day Responsibilities:

- Tests S/W and/or H/W systems, components, tools and utilities required for the operation, support, maintenance and control of computer systems.

- Involved in the analysis and evaluation of computer hardware systems.

- Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.

- Exercises judgment within defined procedures and practices to determine appropriate action.

- Implements and defines processes to improve operational procedures. 

 

Projects involved with:

- Scientific data collection

- Analysis of business needs

- Support of ongoing operational systems

- Cross functional teams

 

Supervisor specifies and oversees work by providing objectives, instruction and guidance, leaving the incumbent an opportunity to determine the approach and methods of achieving the end result.

 

- Makes use of basic principles, theories and concepts.

- Independent decision making relative to trouble shooting, priority setting and follow through.

- Develops solutions to problems of limited scope.

- Excellent trouble shooting ability and decisive action for resolution or escalation.

- Follows detailed, specific instructions.

- Ability to coordinate schedule to adapt to continuous change in week-to-week as well as day-to-day activities.

- Communicates verbally, in writing and through presentations to peers, supervisor and customers.

- Typically has a 4-year degree and over 4 years work experience.

 

Travel Requirements (please note if international): minimal

 

Hours of work/work schedule/flex-time: 40 hours/week

 

Required Education (minimum required for consideration) for Desktop Analyst:

Bachelor's degree required

 

Required Years and Area of Experience (minimum required for consideration) Desktop Analyst:

3 - 5 years experience

 

Required Skills: (These are skills that candidates MUST possess)

1. Leadership skills

2. Strong troubleshooting and analytical skills 

3. Documentation skills

4. Good oral and written communication skills

5. Problem solving skills

 

Ability to work independently or as part of a team

-Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment

- Install and upgrade equipment and software

- Identify recurring issues, document and escalate to appropriate personnel

- Represent technical bridge between technology groups and business units

- Make recommendations for improvement in processes and procedures

- Follow existing processes and use standard methodologies to carry out assigned tasks

- May be required to maintain inventory supplies

- Participate on cross-technology teams

- Troubleshooting customer problems that are beyond the skill level of the Desktop Technician

- Act as an escalation point for desktop technicians

- Performs other related duties as assigned by management

 

- Proficient in hardware system components, component and peripheral (printers, scanner, wireless handhelds) replacement

- Strong knowledge on use and architecture of client management systems; Remedy, Altiris, Dame ware, HP WebJet Admin

- Proficient in installation, navigation, and support of Microsoft Operating systems;

- Active Directory

- Search functionality

- Registry

- User Profiles

- Permissions

- Strong Remote Support skills and familiarity with remote support tools

- Candidate should possess general knowledge/skills in Network components and topology;

- Protocols – TCP/IP

- Wireless communication and authentication protocols (PEAP)

- Client configurations

- Remote Access

- LAN/WAN

- Office (Excel, Outlook Email and Calendaring, Power point, Access)

- Microsoft Project and Visio

- Clarify

- Adobe

 

Desired Skills

1. Ability to work independently as well as part of a team

2. Follow corporate standards and practices and contribute to best practices.

 

Soft Skills:

1. Team player

2. High self confidence

3. Good interpersonal skills

 

Benefits Statement:

Corning Incorporated offers a comprehensive benefits package which provides health care coverage and financial security for employees and their families. This package features a pension plan, 401k plan, employee share purchase plan and a health and welfare program, plus many other valuable benefits including dental, vision, employee assistance plan, group legal services, short and long-term disability plans, flexible spending accounts, vacation pay, holiday pay, tuition reimbursement, survivor benefits, work-life benefits and more. Corning also offers medical, dental, vision, employee assistance plan, Group Legal Services and Lifeworks benefits and more to same-sex domestic partners and their eligible dependents.

 

Corning is an Equal Opportunity Employer.

 

Submit your application online at:

https://corningcareers.corning.com/psc/PDGLHRER/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&JobOpeningId=161793