Customer Service Trainee

Job Category: Customer Support/Client Care Career Level: Student (High School) Reference Code: 5237 Parker Hannifin Corporation is an affirmative action/equal employment opportunity employer. With annual sales of more than $12 billion, Parker provides systematic, precision-engineered solutions for a wide variety of commercial, mobile, industrial and aerospace markets. Parker has more than 57,000 employees in 43 countries around the world. Customer Service Trainee Basic Function:To direct customer-generated inquiries to the appropriate Parker divisions and/or distributors for subsequent follow-up  and process and maintain catalog order information. Scope/Supervision:Works with customers, appointed Parker division contacts and distributors via phone, fax and Web. Works independently with very little direct supervision. Responsibilities:  Identifying the appropriate Parker product involved in a customer inquiry received either by mail, fax, or phone and referring that inquiry to the correct source for handling. Follow up on Parker Web leads from Parker Web Site. Process catalog orders from various sources-phone, fax, e-mail, EDI, divisions etc. Maintain current reference information on Parker’s distribution and division network regarding product franchises, addresses, and personnel. Run various catalog activity reports-back orders, inventory, credit, direct charges etc. Assist other agents with product identification and referrals and assist new customer service representatives on use of system and department procedures. Troubleshoot any catalog order problems and issues. Contribute towards providing 24 Hour Emergency Service for callers and participate in rotation of after hour emergency responses. Maintain close relationship with divisions to keep update documentation of all catalog policies and procedures. Maintain information on department primary visual displays. Rotate coverage of late shift personnel and Holiday as needed. Promote department services to current and potential customers. Cross train with other Marketing Departments. Qualifications: High School graduate with some college or equivalent work experience. Excellent telephone personality with clear diction and pleasant voice. Good investigative and probing skills. Ability to handle multiple priorities. Must possess mechanical aptitude necessary to acquire a basic understanding of the application of Parker products. Typing skills. 50 WPM. Hours of operation: 9:30am – 6:30 pm   Additional Comments:The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.   Job Requirements: Job Code : 63728014 Division/Department : Parker Hannifin