Customer Service Supervisor

 

Customer Service Supervisor

 

Location:  USA, Mt. Prospect IL

www.ntnamerica.com

 

A strong and stable company, a hard working employee combines to produce an award winning team geared toward success.  NTN has an immediate opening for a Customer Service Supervisor.

 

Responsibilities:

The primary function of the Customer Service Supervisor (CSS) is to offer outstanding service to NTN customers while supporting customer service coordinators by providing training, mentoring, leadership and guidance.  The CSS also sets performance goals, monitors performance, and provides ongoing feedback to customer service coordinators.  It is the responsibility of the CSS to be available, helpful, friendly and knowledgeable. CSS's are the voice of NTN

 

Skills/Qualifications:

¨ Bachelor or Associate degree in business or related field

¨ At least two years of previous supervisory experience where the individual supervised at least two employees.

¨ At least five years of Customer Service experience working for a company that manufactures or distributes products.

¨ JD Edwards Operating System experience or similar ERP System

¨ Excellent computer skills, Windows and Internet.

¨ Ability to work in a fast paced environment

¨ Excellent Customer Service skills, including handling difficult callers.

¨ Excellent interpersonal and teamwork skills

¨ Team player with good organization and analytical skills

¨  Implementing quality programs to build quality into our products.

 

NTN Bearing Corporation offers a full range of comprehensive benefits that far exceed the industry standard, including medical, dental, vision, and pension, as well as matching 401(k), paid vacation, tuition reimbursement.  NTN Bearing Corporation is an equal opportunity employer that strongly supports diversity in the work place.

 

If you are interested in this employment opportunity, please send your resume via email to: careers@ntnusa.com

 

Recruiters:  NO PHONE CALLS PLEASE.

 

Post date:  8/12/2008