Customer Service

Job Purpose:

Develops new business by identifying and qualifying potential accounts; initiating, developing, and closing sales; recommending new product features.

Duties:

* Identifies potential accounts by developing leads; analyzing and qualifying opportunities.

* Initiates call process by building relationships; scheduling appointments.

* Develops sales by making initial presentation; explaining product features; introducing new products and services.

* Closes sales by overcoming objections; completing credit checks; preparing contracts; forwarding, tracking, and expediting orders.

* Develops accounts by studying current business; interviewing key customer personnel; identifying and evaluating additional needs; analyzing opportunities.

* Improves products by analyzing and relaying customer reactions; monitoring competitive products; recommending new features and adjustments to product development and engineering.

* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

* Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Establishes Partnerships/Alliances, Meeting Sales Goals, Motivation for Sales, Prospecting Skills, Territory Management, ClientBase, Closing Skills, Product Knowledge, Customer Focus, Self-Confidence, Negotiation