Customer Relations Representative

Are you interested in working in a dynamic, growth oriented environment and being part of a successful, global company? If so, then we would like you to consider joining our team.PPG Industries, an $11 billion leading producer of coatings, glass, chemicals, and fiberglass is seeking customer relations representatives.

The customer relations representative is responsible for the timely and accurate input of 30 to 40 customer orders on a daily basis. Incumbent will spend a minimum of 40% available time interacting with customers and entering orders.The customer relations function is divided into 3 teams which service shipments out of 9 distribution centers and 4 plants throughout the U.S. and Canada. Orders are received by telephone and electronic data interchange (EDI) from all U.S. and Canadian customers, field sales associates and service associates and are entered into the EMIS order entry system for timely shipment from plants and distribution centers. Order volume exceeds 120,000 orders per year. The incumbent's role is to learn how to help, inform, and represent PPG's customers by processing their orders in a courteous and efficient manner. Furthermore, the incumbents have the responsibility to learn to increase incremental sales whenever possible by suggesting larger and more efficient distribution quantities to customers where applicable. Must learn to respond to questions from all customers, internal and external, about architectural coatings products, services, distribution system or where to buy architectural coatings products. Must also learn to handle the resolution of customer requests promptly and courteously.The customer relations representative needs to become knowledgeable about every aspect of customer service, which includes EMIS knowledge, order processing, distribution, product knowledge, sales promotions, financial controls, pricing, and policies and procedures. They must learn to respond to customer concerns related to shipments, credits/re-bills, and returned goods authorization.The customer relations representative must build upon their working knowledge of the architectural coatings policies and procedures, products, sales force strategies, distribution network, manufacturing processes and financial controls to better understand the business unit objectives and thereby enhance their ability to service the customer.

While a B.S./B.A. is a plus, some education in marketing, sales, or communications is desirable. Up to 3 years of experience in a customer service/call center environment is also a plus.. Excellent oral communication and interpersonal skills are essential in helping the incumbent interact with different levels of the business as well as with external customers. Personal computing literacy is essential. Fluency in Spanish is also a plus but not a requirement.

Candidates will only be selected from the Pittsburgh area and pre-employent basic skills testing is required. Candidates must be authorized to work permanently in the United States. We would like to thank candidates who submit their interest for this position. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. PPG Industries, Inc. offers an excellent compensation and benefits package and an opportunity to grow and develop your career in an environment that values employee ideas and diversity. To learn more about PPG and apply for this position, visit our web site at http://www.ppg.com/ An Equal Opportunity Employer
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