Administrative Assistant - Customer Service

Administrative Assistant - Customer Service - Great Company, Great Opportunity

 

We are looking for hard working, customer focused professionals who want to work in dynamic environment as a part of a great team.

 

Headquartered in Hudson, MA, you can call AIS the little company that could. And did.

 



We began as Affordable Interior Systems in 1990. In the beginning, we were strictly a supplier of remanufactured office workstations. Our goal was simple. We wanted to meet the need for a high-quality, affordable alternative to the leading brands.Demand for our low-cost approach was high. It wasn’t long before we had expanded our operation. Fueled by demand for high-value office furniture solutions, we quickly became one of the top manufacturers of new products for the New England market. By staying lean and profitable, by continuing to serve businesses in fresh new ways, AIS exceeded our customers’ expectations for value even as we defied the expectations of our competitors.Between 2000 and 2007 alone, our sales grew from $20 million to over $100 million––a pace nearly 400 percent ahead of the industry. That placed AIS among the top seven systems furniture companies by volume in the US.

 

Our success has enabled us to offer companies large and small a unique combination of superior design for a reduced cost. By exploring new ways to help our customers work more efficiently and more profitably, staying smart and strong, we continue to grow. Yet at our heart we remain the little company that can. And does.

 

 

We are looking to expand our Customer service team and looking for individuals who can fulfill these key responsibilities: Enter orders using AIS computer system providing timely and accurate processing  Review orders for accuracy and quality; make follow up inquiries regarding missing information Send and follow up on order acknowledgments Provides Customer Service Representatives with timely and accurate response to requests for pre-expediting and order maintenance information through interactions with manufacturing. Understands AIS’s sales, purchasing, manufacturing and computer system as it pertains to Customer Service. Responds to customer inquiries for pricing, delivery and punch list information Through interaction with internal and external customers begins to develop product/customer knowledge.

Experience and Skill Requirements:

·         Strong typing, computer skills, including Windows-based software and e-mail along with general office equipment

·         Excellent organization, communication and customer service skills

·         Minimum one to two years customer service experience preferred. 

·         Strong interpersonal, verbal and written communication skills.       

We are a growing company that provides a great work environment.  We offer an excellent benefit package, including medical and dental insurance, and 401(k) plan. 

 

Visit our website at www.ais-inc.com

 

EOE