PC Support Specialist I

ICF International (NASDAQ: ICFI) partners with government and commercial clients to deliver consulting services and technology solutions in the energy, climate change, environment, transportation, social programs, health, defense, and emergency management markets. The firm combines passion for its work with industry expertise and innovative analytics to produce compelling results throughout the entire program life cycle, from analysis and design through implementation and improvement. Since 1969, ICF has been serving government at all levels, major corporations, and multilateral institutions. More than 3,000 employees serve these clients worldwide. ICF's Web site is www.icfi.com

ICF International is currently seeking a PC Support Specialist in our Corporate Information Technology department. This position is located in our Cambridge, Massachusetts office. The PC Support Specialist will be part of a team that provides help desk support to 3,000 employees including setup, maintenance, and repair of all computer equipment.The PC Support Specialist is the point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes: installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. This individual will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate manner.In this role you will:Provide Help Desk support (hardware, software, and network problems) Maintain PC hardware, software, and peripherals in a network environment Perform on site analysis, diagnosis, and resolution of complex desktop problems for end users and recommend and implement solutions, including on site repair for remote users as needed Install, configure, test, maintain, monitor and troubleshoots end user workstations and related hardware and software Implement performance upgrades to PC boxes, including the installation of CPU's Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment Administer and resolve issues with associated end user workstation networking software products when warranted Respond to inquiries regarding desktop problems in a timely manner Interact with clients on a daily basis to ensure excellent service and client satisfaction

The successful candidate will have:1-3 years application support experience College and/or appropriate tech school or equivalent experience, relevant certification a plus Experience with hardware repair and replacement for most major brand PCs, assemble/setup/build PCs, workstations, and servers Ability to configure laptops and PCs for Remote Access Service (Cisco VPN Knowledge of MS Exchange configuration/MS Outlook setup Extensive knowledge of Win2000/XP, Office 97/2000/XP/2003 Professional, Microsoft Networking Knowledge of standard PC and workstations Knowledge and local and networked printers Ability to conduct research into PC issues and products as required Experience working in a team oriented, collaborative environment Must have the ability to effectively prioritize and execute tasks in a high pressure environment Strong written and oral communications skillsICF International offers an excellent benefit package and competitive salary. To apply, please submit your cover letter and salary requirements.ICF International is an equal opportunity and affirmative action employer

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