Intercultural Program Specialist

Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com The Intercultural Program Specialist (also called Intercultural Program Manager or IPM) is responsible for managing intercultural training service delivery and managing intercultural client accounts to maintain and grow intercultural services with corporate clients. Provides customer service to insure client satisfaction while maximizing opportunities for new business from existing clients. Makes consultative recommendations for training programs and assessment services for current and potential clients. Manages trainers who are conducting programs. Responsible for program tracking, billing and expense management. Serves as intercultural product specialist to support account management and sales teams. Principle Accountabilities: Manage delivery of high-quality Intercultural services to clients Provide customer service to clients and customers, manage client accounts including development of account profiles and strategies, providing necessary reports or service updates for clients Maximize opportunities for additional revenue from existing accounts with focus on improved penetration rates and closure rates Responsible for accurate billing of services and expense management to meet budget targets Select and manage trainers for each program Provide support to trainers on operational issues, concerns and questions Serve as intercultural product specialist to support account management and sales teams; activities may include creating and giving client reviews or presentations, writing or contributing to proposals, developing client reporting Client and customer satisfaction This position can be worked from a home office. Core Competencies: Project management skills Knowledge of intercultural training/global workforce development field Strong problem solving/decision making skills Solid communication skills: interpersonal, written and presentation Customer service orientation Strong organization skills and ability to handle multiple priorities Consultative, listening and leadership skills Solid team player Detail oriented Self-directed and proactive Ability to work effectively with colleagues of different cultural backgrounds Awareness of assignment challenges in the international marketplace Education: Minimum: College degree or equivalent experience, Proficient in Microsoft environment, Training in client relations, international business, intercultural training and/or human resources Preferred: MA in Intercultural, International Human Resources, or related field, One or more languages in addition to English, Account management or intercultural operations experience Experience: Minimum:2+ years experience with intercultural industry, international relocation or HR International working/living experience Preferred:5+ years experience in a client-oriented environment with intercultural services expertise Prudential is an Equal Opportunity/Affirmative Action Employer and is committed to diversity in its workforce. Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.