Incident/Duty Manager-NEEDED NOW!!

Management Consulting Services Career Level Experienced (Non-Manager) Reference Code 15926.749738.55534 WHY WAIT?Are you looking for an exciting new opportunity?This may be your lucky day!It is time for a change, and CDI can help!We have an immediate need for a Incident/Duty ManagerJOB DESCRIPTION- Lead recovery of severity 1 situations with concentration on improving MTTR, meeting SLAs, and achieving customer satisfaction objectives as demonstrated through the measurements process. - Adhere to Standard Recovery Management Process (SRMP) Timelines. - Lead and participate in post mortem efforts for appropriate outages. Ensure your first line manager receives error-free, comprehensive information and action plans. - Understand AS/400, DSM, E-Business, Mainframe and Network Operations principles, recommending cross-platform improvements and exploiting new technology that positions Operations for improved quality and future business growth. - Relentlessly pursue better solutions. - Identify opportunities to reduce operating costs and improve profitability. - Understand Operations primary workload drivers used to accurately gage interlocks and fuel new business. - Act as the focal point for executives, managers, analysts, account team members, and customers who require pro-active communications during problem and change management or other critical account issues. - Provide quality communications, both verbal and written. - Be receptive to change. - Adhere to and enforce SMC processes during problem and change management. Bring exposures to the attention of the SMC team. - Ensure CAS security processes are meticulously followed and that asset security is maintained at all times. Maintain audit readiness, including ISO9000 and QMS standards. - Keep detailed, articulate timelines and execute error-free turnover with teammates. - Actively promote cross-site and cross-organizational partnerships through sharing experiences and best of processes with other sites and teams. - Ensure processes are standardized, cost effective, and consistent between sites. One team/one process. - Utilize the Americas Training Methodology to identify and resolve skill exposures. Assist, participate, and lead training efforts to increase personal and team capabilities.Develop customer insight through research and an understanding of our clients businesses (SLAs, penalty clauses, and critical applications). Pro-actively respond to client needs. - Lead (not manage) operations through clear expectations and specific work direction. Set a positive example while encouraging/coaching others to contribute to customers financial and strategic goals and exceed their own personal business commitments. - Focus on accountability, attention to detail, and sense of urgency while committing yourself to the success of Peer Management and Peer Organizations. Identify and communicate to management, all pertinent issues related to Team or Human Resources. - Work with team leads on ensuring appropriate coverage is available and/or acquired. - Strictly follow and communicate customers workforce diversity efforts. - Assist the Management Action Team during a site disaster. - Strive to create team unity. - Coordinate the rescheduling or cancellation of scheduled changes if events in the data center make them prohibitive. - Provide support as a focal point contact to assist with facilities issues such as loss of power, cooling telephones, etc... - Assist other Service Delivery Center staffs with hardware, TSCF, DCAF, and notification issues as needed. - Attend regularly scheduled Command Center/Duty Manager meetings while promoting teamwork and exchanging of ideas. - Provide quick response for anyone calling the duty manager hot line number(s). - Ensure only those with appropriate access to the data center are allowed to enter and/or perform changes in the computer room. - Review communications history for executive alerts, coaching those who produce alerts that do not meet or exceed our quality and timeliness standards. - Mentor less experienced Duty Managers and team leaders across platforms. Provide feedback to the management team as needed or requested. - Modify Duty Manager Procedures and Responsibilities on an as needed basis. - Communicate in timely manner with management regarding any account specific out of profile work/projects. - Volunteer to lead department and team meetings when necessary. - Willingly act as a backup for fellow analysts, duty managers, and management. Utilize overtime when required. Required Skills:- At least 5 years of Incident/Duty Management experience- Excellent oral and written communication skills- Have knowledge of AS/400, DSM, E-Business, Mainframe and Network Operations Important information:Duration: 1 year assignmentPay terms: W2 hourlyPay rate: Negotiable based on skills and experience. Please send your pay rate expectations when applying. Pre- employment testing requirements: Criminal background check Shift: 1st shift. However, some 2nd & 3rd Shift support may be required. TAKE ACTION!Why wait another day?It is time to act!Apply NOW and join the CDI Team TODAY!!! ABOUT CDI CORPORATE CDI is the preferred talent source for much of North America and the world's leading firms. From aerospace and marine engineers to business system analysts, to programmers and architects, CDI offers a wide range of career opportunities combined with the leading recruiting professionals in the business. Whether you are looking for a full-time position or a fulfilling temporary assignment - look to CDI. Come join the CDI team and watch your future grow.No third party vendors will be considered for this position. Only candidates possessing the minimum requirements for the position should apply. All others will not be contacted. CDI Corporation is an EEO Employer. Click here to see all "CDI Corporation" opportunities Contact Information Company: CDI Email: Apply by Email