Help Desk Technician - Managed Services - Help Desk Technician - Managed Services

Would you like to be part of the fastest growing Managed Services provider in the Twin Cities?  Are you a seasoned help desk professional or just out of tech school?  Sovran is an established Managed Services provider delivering exceptional service to our small-to-medium sized clients.  Our technicians effectively become part of the organizations they support.  This provides an excellent opportunity for you to learn and support multiple heterogeneous environments leveraging the latest technology solutions in which you’ll become experienced.

 

We are rapidly growing our Managed Services practice, so we need people that can roll up their sleeves and take on responsibility outside of their comfort zone.  If you are up to the challenge, this should be a fun place to grow your career and hone your skills.  We have an immediate need for technicians with 3+ years of desktop experience and application expertise.

Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity.  Since our clients rely on Sovran as their sole technology resource, this position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Technician must also provide superior service consistently.

 

Job Duties:Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to suchDeliver excellent customer service onsite and via the telephone including:Building rapport with the clientMaking them feel comfortable with working with youInspiring confidence in the solutions you are deliveringBeing conscious of their time and level of frustrationFollowing up when you say you willInput complete and accurate notes in the internal systems used at SovranEffectively manage your time and the resources of Sovran to make sure that you are delivering the highest value to clients


Job Requirements:Thorough understanding of small business technology; particularly Microsoft productsMicrosoft Certified Professional statusCisco Certified Network Associate is a plusAt least 3 years of experience in the IT services fieldPassion for teamwork, continuing education, problem solving and exceptional customer serviceMust be well spoken, outgoing, organized, detailed-orientated, dependable and flexibleCollege Degree is a plusReliable transportation for local travel to client sites


Company Benefits include - Paid Holidays Mileage Reimbursement Cell Phone Reimbursement Paid Time Off Medical and Dental Reimbursement Life Insurance Long Term Disability 401K Company Match Training ReimbursementKey Words:

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