Call Center Supervisor - Boxborough, MA

Aerotek Professional Services Location: Boxborough, MA 01719 Salary: 25.00 - 28.00 USD /hour Position Type: Full Time, Temporary/Contract/Project Job Category: Customer Support/Client Care Call Center Supervisor - Boxborough, MA  Job Description: Currently seeking a qualified candidate to perform responsibilities as a Call Center Manager for a fast paced company specializing in technical and compliancy regulations. This is a great opportunity to pursue a career in management in a staple and evolving environment. Responsibilities include, but are limited to the following information:* Create performance standards and matrices * Communicate and engage with high level decision makers * Prepare lead generation and potential sales for upper management * Responsible for personnel decisions * Supervise staff of several individuals responsible for generating reports * Create and analyze reports * Prepare etiquette and sales scripts * Motivational techniques * Responsible for meeting daily call volume and lead generationCandidate must meet the following criteria:* Previous management experience * Experience for a start up or growing call center preferred * Working experience in a call center * Aptitude and understanding of technical and complex services * Previous sales or related experience preferred * Knowledge of FCC compliancy and/or Engineering services and regulationsQualified candidates please forward resume or contact via the following information:Anthony Johnson [email address removed] (781) 938-3051Required Skills: CALL CENTER MANAGEMENT, MATRIX MANAGEMENT, LEAD GENERATION, SCRIPTING, ANALYTICAL/TECHNICALJoin Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers. Contact Information Contact: Anthony Justin Johnson Address: 100 Unicorn Park DriveWoburn,MA 01801 Phone: (781) 938-3051 Fax: (781) 938-3090 Aerotek recruits, screens, and hires professionals in the technical, professional, engineering and commercial staffing industries. We specialize in placing professionals in the following fields: Accounting & Finance Administrative Architecture Aviation Automotive Call Center Clinical & Scientific Construction Engineering Energy Environmental Labor Manufacturing Mortgage Discover the benefits of working for Aerotek. Your opinion matters Our recruiters work directly with you to understand your talents, job criteria, and career goals. They value your input and work hard to find exactly what you are looking for. Flexible job opportunities available Contract, contract-to-hire, and direct placement positions are available – you get to choose the work style that suits you best. We are with you every step of the way Our dedicated teams work hard to find the right opportunity for you – one that promotes your professional and personal growth. Be the first to know We have strong relationships with industry-leading clients – we get the inside track on upcoming opportunities and pass this benefit on to you. Access to the best jobs with the best companies From engineers to administrative professionals, Aerotek has thousands of jobs available throughout a wide-range of industries. For more information about Aerotek, visit www.aerotek.com