Technical Customer Srvc Spec

About The Company LexisNexis is a leading global provider of information and services solutions to the legal, risk management, corporate, government, law enforcement, tax, accounting and academic markets. The company provides customers access to 5 billion searchable documents from more than 35,000 legal, news and business sources.Responsibilities This position exists to assist XML integrated customers and employees with order processing, billing, report creating and error tracking.Qualifications 1. BS or equivalent preferred 2. 2-4 years proven customer service experience and managing partner or customer accounts 3. Experience with XML or HTML a must 4. Knowledge of SQL and Seibel a plus 5. Programming experiences preferred 6. Strong Customer Service, relationship development and customer satisfaction skills 7. Strong organizational, time management and forecasting skills 8. Understanding of professional research process ability to quickly develop an in depth understanding of LexisNexis Risk Management products and solutions and how they apply to the customers needs 9. Strong communication skills 10. Self Motivated 11. Proven ability to promptly manage and respond to numerous tasks 12. Proficiency on Word, Outlook and Excel 13. Able to work as part of a team, accomplishing mutual team goalsAccountabilities: 1. Report operational, production, builds and quality problems. 2. Professionally maintain relationships with peers, internal and external customers/data providers. 3. Continue learning a understanding of technical and product knowledge and customer requirements for personal and career development.Other Information Closing Statement LexisNexis?, is a leading global provider of business information solutions to professionals in a variety of areas, including: legal, corporate, government, law enforcement, tax, accounting, academic and risk and compliance assessment. The company is in more than 100 countries, across six continents, with over 13,000 employees. Through the integration of information and technology, LexisNexis uniquely unites proprietary brands, advanced Web technologies and premium information sources. Across the globe, LexisNexis provides customers with access to five billion searchable documents from more than 40,000 legal, news and business sources.To apply, please Click Here