Site Account Manager NEEDED in NY!

Merrill Corporation, a diversified communications and document service company is seeking a dynamic Site Account Manager for one of its locations in Los Angeles.  The ideal candidate for this position will have experience managing people over several shifts, with  strong knowledge of copy or mail facility services.  RESPONSIBILITIES:- Extensive client interaction with primary focus of achieving and surpassing client service goals.- Responsible for managing the day to day operations of a site at the most efficient level. This will include assignment of jobs, scheduling of staff, monitoring timely completion of jobs.- Monitors work in process to assure it conforms to client instructions, production and quality standards, paper use and waste.- Follows up with customer upon completion of jobs for quality assurance purposes.Coordinates complex customer jobs. - Performs personnel supervisory responsibilities including selection, appraisal, review, discipline, termination, job assignments. Recommends salary changes, promotions, transfers.- Orients and coaches staff- Develops process improvements and identifies opportunity for service enhancements.- Establishes and implements standard procedures for site operations.MINIMUM QUALIFICATIONS: - An Associate's Degree required.  Bachelor's degree preferred.- Solid understanding of reprographics, procedures and equipment capabilities.- A minimum of 3-5 years experience in document processing services for a law firm preferred.- A minimum of 3-5 years previous management experience in a related field required.- Extensive client interaction with primary focus of achieving and surpassing client service goals.- Ability to multi-task and change priorities as needed.- Proven ability to handle stressful situations and deadline pressures.- Proven ability to problem-solve.- Strong and effective decision making skills necessary to prioritize workload, assign staff, etc.- Writing and verbal communication skills adequate for client communication.- Basic financial analysis and math skills required for budgeting, payroll, etc.- Proven customer service skills required in order to create, maintain and enhance customer relationships.- Must be able to communicate and interact effectively with multi-functional and diverse backgrounds.All candidates should possess previous experience in a comparable position with management responsibility. Experience in a law firm environment is a must! All applications should also include number of staff managed, salary history and requirements. Please send your resume with salary requirements for immediate consideration!   To help you succeed we provide a competitive benefits package including: 401(k), vacation, medical, dental, life and disability. Join our management team and be part of our growing business! All candidates must pass pre-employment drug screening and criminal background check.