Service Desk Manager

Service Desk Manager Orrick, Herrington & Sutcliffe LLPLocation: Wheeling, WVJob# 197819

 

Excellence, integrity, cooperation, individual respect, enthusiasm and pursuit of improvement. At Orrick, these core values make for a great place to work. Our over 950 attorney law firm is committed to providing the highest quality of legal service to advance the welfare of our firm and our clients. With offices throughout the United States, Asia and Europe, Orrick's goal is to become recognized as one of the greatest law firms in the world. This is an exciting time to join Orrick.

 

We currently have an excellent opportunity in our Global Operations Center in Wheeling, WV for a Service Desk Manager.

 

The Service Desk Manager will serve as the leader for Orrick's Service Desk team, ensuring that processes and personnel are matched to the firm's business needs for internal support; serving as the primary customer service advocate; and supervising the work of Service Desk team members based in the firm's Global Operations Center located in Wheeling, West Virginia. The Service Desk Manager will also manage a range of Service Operations projects as directed by the firm's Manager, User Support.

 

Qualifications:

• Demonstrated Service Desk management skills. • Ability to prioritize and execute tasks in a dynamic environment.• Strong customer service orientation.• Proven experience coordinating efforts relating to the design, development, implementation or modification of business processes, software and hardware solutions, systems, or products. • Excellent written and oral communication skills. • Ability to adapt to a changing environment and multitask assignments, and to approach problems with a sense of ownership, enthusiasm, and innovation required. • Excellent listening and interpersonal skills.• Highly self motivated and directed.• Experience working in a team-oriented, collaborative environment.• HDI and/or ITIL certification.• Excellent computer/Internet skills with proficiency in Microsoft Office Suite including Word, PowerPoint, and Excel required. • Initiative in working with end users and third parties required.• College diploma or university degree in business administration, computer science, or management information systems preferred. 5-7 years related work experience (prior law firm experience preferred).

Orrick offers a friendly work environment, competitive salary, and excellent benefits.

 

Please visit www.orrick.com for more information about the firm.

Please send resume and cover letter to: jobs@orrick.com Fax number: 304-231-2501 No phone calls please.

AA/EOE