Customer Supp Legal Rsch Assoc

About The Company LexisNexis is a one-stop shop information provider to the legal, business, government and academic markets, with over 12,000 employees worldwide. Our customers can access over three billion searchable documents. As the premiere knowledge partner around the corner and across the globe, we provide information solutions integrated into our customers' daily workflow. This is elevated success at its best...smart, dynamic, passionate!Responsibilities This position provides high quality telephonic research support and problem resolution to approximately 35 ? 65 customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Customer Support Representatives performing at this level will be required to utilize skills from training, education, experience or certifications to fulfill their daily responsibilities. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.Qualifications 1. Juris Doctorate required. 2. Prior experience working in sales, customer service or legal research. For example, a person with prior legal work experience will be able to understand and discuss legal concepts, terminology and applications with our end users to effectively assist them in using all the databases at their disposal. 3. Previous experience in either telephonic or personal customer contact positions.Other Information The following major/degree is preferred for the position:Juris Doctorate RequiredSalary Range:37,000 To 39,000The preferred level of education for this position is Doctorate (Professional).The preferred years of experience for this position is 1 years.Closing Statement Are you moving ahead in the right direction? Are you looking for an industry leader that is global, confident and energetic? Are you looking for a career and not just a job? If so, consider LexisNexis as your employer of choice. Your success is our success. Check us out at www.lexisnexis.com Apply today! We are an Equal Employment Opportunity Employer.To apply, please Click Here