Technical Account Manager

Job Description:

Harte-Hanks Postfuture is a leading Email Service Provider (ESP) offering a patent-pending suite of tools for developing and strengthening online customer relationships. The company differentiates from other ESPs through an enterprise-class technology platform that automates broadcast and transactional email delivery with secure print-at-home incentives, surveys and data management solutions. Our technology solutions typically integrate remotely with corporate databases to create mission critical eCRM solutions for large, distributed enterprises. The company distinguishes itself from ordinary e-mail marketing, eCRM and e-mail ASP offerings by providing an enterprise-wide technology platform that links centrally managed customer databases with locally managed marketing programs.

The Technical Account Manager must be adept at speaking in both technical and non-technical terms, and able to fill the gap between technical and non-technical people, to ensure that the requested need can be communicated to effectively deliver the right solution.

Job Requirements: Excellent communication skills Fluent in HTML and HTML Creation Tools - Must have an understanding of working with tools like FrontPage for the creation of HTML used in developing email campaigns. Fluent in SQL MS Office knowledge (Word, Excel, etc.) Previous experience with Photoshop Technical Writing Skills - Candidate should have proven technical writing and documentation skills, previous experience with drafting, writing, and editing of technical/non-technical documentation required. Account management experience - A major portion of this position will deal with account manager type activities, someone with AM thought-process is vital. This involves working with finesse and muscle when required. It also requires the ability to exert influence as needed to meet goals and deadlines. Excellent project management skills - To further expand the role of an account manager, this person will be responsible for planning and overseeing projects and timelines both directly under their control and through other functional groups. Acting as a liaison between functional groups to ensure projects are delivered on time and on budget with required features will be a key element of this position. Possess outstanding organizational skills - Ability to keep all activities, projects, requests, documentation, timelines etc. documented and controlled in an organized way. Must have audit trail ability in communications and project change requests as well as scope creep. 2 + years previous industry experience required Bachelors Degree (BA/BS) preferred

Why work at Postfuture?You want to work in a positive work environment with a strong sense of team and being part of something unique. You want to be part of a growing industry-leading company. You want to work at a company that believes being part of the team is as important as being proficient at your job.

REFERENCES WILL BE REQUESTED