Senior Account Manager -- Long Island

PAETEC’s integrated communications solutions are as broad as the nationwide markets we serve, and as specific as the individual needs of businesses.  We bring extraordinary experience and flexibility to tailoring individual solutions for our customers, and we back it up with our commitment to service excellence.  It’s our passion – a passion for quality. PAETEC has an immediate opening for a Senior Account Manager Brief Description: To service, support and sell into a base of commercial accounts to insure maximum satisfaction and revenue growthDetail Description:     Customer contact - proactive account management - via voice calls, email and account reviews Upsells - responsible for small monthly quota  in new sales to existing base Customer service - general Q & A, trouble ticket resolution and escalation, receiving and processing MACD (move, add, change) with possible vendor coordination. Account Renewals - gathering existing account information including (monthly recurring charges, usage rates, circuit utilization and cost components), create profit assistant and proposal presentation, process upon customer signature. PREVIEW - billing review process - dependant upon current order and renewal activity - Q & A responses and monthly reporting.  Final billing reviews with the customer for post new service installation, service moves, adds and changes and renewal processing to insure accuracy of invoicing. Responsible for obtaining referrals and testimonials from the existing customer base to create warm leads for new potential PAETEC customersJob Requirements:  · College degree (Associates or Bachelors) · A minimum of 2-3 years of telecommunications experience as well as prior experience in customer  service or account management or sales. · Intermediate - proficiency in Outlook, Microsoft Word and Excel.  Basic powerpoint.   PAETEC has built its entire business around people – our customers, our employees, and our business alliances.  Our customer satisfaction rates speak for themselves, and are the direct result of a corporate culture that is absolutely dedicated to delighting our customers at every stage of the relationship, and at every point of contact.  At PAETEC, we foster a working environment that rewards enthusiasm, teamwork, individual initiative, and proper work-life balance.  Our business alliances represent the gold standard in the technology sector and permit us to provide our customers with the highest quality products and services available today. For confidential consideration, please apply online at www.paetec.com.  PAETEC is an Equal Opportunity Employer  Click here to see all "PAETEC" opportunities